This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox crashes

  • 2 antwoorde
  • 3 hierdie probleem
  • 4 views
  • Laaste antwoord deur Felix777

Felix777
Felix777
more options

When i start Firefox, after some time of inactivity, PC goes to the sleep mode. when i "wake" it up, consistently the Firefox crash dialog is displayed. The following are the reports (about 17 in the last month alone) submitted to Firefox: 

bp-26afcf9d-e778-45c9-9aa8-2f59a21309099/9/20139:10 AM
bp-3dbcfb72-f847-4fe9-bad7-8e28821309079/7/201310:56 AM
bp-b0e94d1c-39bb-4210-ba58-ce5c721309069/6/201311:52 AM
bp-947938d3-a742-4bfc-8418-fe54421309029/2/201312:33 PM
bp-4bceffbd-6f95-464d-95ff-35c2121308318/31/201311:45 AM
bp-56338c1d-72a9-47fd-bc5a-d19d521308308/30/20138:58 AM
bp-9a52c96e-7b7e-42bb-94ca-abb9521308288/28/20139:52 AM
bp-e51a90d1-208b-433b-b810-b0ab721308278/27/201312:43 PM
bp-e02ace76-6868-465d-aae4-d567421308268/26/201312:45 PM
bp-8d7511b9-96f3-42e6-9c1d-147f421308238/23/20133:43 PM
bp-aa90088b-715d-48d7-b3a8-0f4ec21308228/22/20136:30 PM
bp-93b02f44-2476-4c77-abe3-c3ee421308218/21/20135:10 PM
bp-c0f9b0aa-6c11-46fb-97ba-1d04f21308198/19/20133:06 PM
bp-d09b24c1-3baa-46bf-9de0-0a0d021308188/17/20138:17 PM
bp-357cb1f3-165d-4d90-9d20-1882c21308088/8/201311:26 AM
bp-7fab29c6-8d34-418e-8c02-c581a21308078/7/201311:21 AM

Thanks,
Felix.

When i start Firefox, after some time of inactivity, PC goes to the sleep mode. when i "wake" it up, consistently the Firefox crash dialog is displayed. The following are the reports (about 17 in the last month alone) submitted to Firefox: <pre><nowiki>bp-26afcf9d-e778-45c9-9aa8-2f59a21309099/9/20139:10 AM bp-3dbcfb72-f847-4fe9-bad7-8e28821309079/7/201310:56 AM bp-b0e94d1c-39bb-4210-ba58-ce5c721309069/6/201311:52 AM bp-947938d3-a742-4bfc-8418-fe54421309029/2/201312:33 PM bp-4bceffbd-6f95-464d-95ff-35c2121308318/31/201311:45 AM bp-56338c1d-72a9-47fd-bc5a-d19d521308308/30/20138:58 AM bp-9a52c96e-7b7e-42bb-94ca-abb9521308288/28/20139:52 AM bp-e51a90d1-208b-433b-b810-b0ab721308278/27/201312:43 PM bp-e02ace76-6868-465d-aae4-d567421308268/26/201312:45 PM bp-8d7511b9-96f3-42e6-9c1d-147f421308238/23/20133:43 PM bp-aa90088b-715d-48d7-b3a8-0f4ec21308228/22/20136:30 PM bp-93b02f44-2476-4c77-abe3-c3ee421308218/21/20135:10 PM bp-c0f9b0aa-6c11-46fb-97ba-1d04f21308198/19/20133:06 PM bp-d09b24c1-3baa-46bf-9de0-0a0d021308188/17/20138:17 PM bp-357cb1f3-165d-4d90-9d20-1882c21308088/8/201311:26 AM bp-7fab29c6-8d34-418e-8c02-c581a21308078/7/201311:21 AM</nowiki></pre> Thanks,<br /> Felix.

Gewysig op deur cor-el

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Firefox 21 had a problem with extremely slow waking from sleep in some configurations, particularly where ZoneAlarm was running. This was fixed in Firefox 22.

I don't know whether that problem is relevant to Firefox 17.0.8esr. Since users who experienced the Firefox 21 problem generally had to crash Firefox themselves, rather than finding a crash dialog upon waking, I suspect you're experiencing something different.

Thank you for posting the crash IDs. Unfortunately, 3 of the last 4 crash reports didn't contain sufficient information to correlate them with a specific problem. (The 4th is associated with numerous different script-related issues and doesn't clearly point to a specific solution.)

It's difficult to suggest a particular culprit for this. Can you relate its appearance to particular changes, such as the release of Firefox 23.0/17.0.8esr on August 6th, installation of a new extension, updating of extensions, Windows updates, or any other change?

Gewysig op deur jscher2000 - Support Volunteer

Felix777
Felix777 Vraag-eienaar
more options

Thank you jscher2000 for your reply. I can't really find any connection to upgrades or new installs. One thing - it is very consistent with "awake" of the PC. I've checked the Windows Event log, but nothing related there.