This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I am unable to load video to watch on ANY website.

  • 2 antwoorde
  • 3 hierdie probleem
  • 19 views
  • Laaste antwoord deur cor-el

more options

When on the websites, youtube, hulu, vimeo and other various entertainment and educational sites, video will never load or will continually crash. I can only SOMETIMES watch while constantly refreshing the page.

When on the websites, youtube, hulu, vimeo and other various entertainment and educational sites, video will never load or will continually crash. I can only SOMETIMES watch while constantly refreshing the page.

All Replies (2)

more options
more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

Note that your System Details List shows that you have a user.js file in the profile folder to initialize some prefs on each start of Firefox.

The user.js file is only present if you or other software has created it, so normally it wouldn't be there. you can check its content with a plain text editor if you didn't create this file yourself.

The user.js file is read each time you start Firefox and initializes preferences to the value specified in this file, so preferences set via user.js can only be changed temporarily for the current session.