This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

firefeox update 24 , becomes black when restoring the windows and also is blocking the close and minimize butons . How to FIX ?

  • 1 antwoord
  • 1 het hierdie probleem
  • 37 views
  • Laaste antwoord deur Ed

nexh.ahmeti
nexh.ahmeti
more options

Recently I have updatet to ff verzion 24 , since then Im experiencing that problem as i mentioned in a question.

Recently I have updatet to ff verzion 24 , since then Im experiencing that problem as i mentioned in a question.

Gekose oplossing

Hello,

Please open Firefox in Safe Mode and see if the problem still occurs. You can launch Firefox into Safe Mode directly by holding down the Shift key when opening Firefox.

Click the 'Start in Safe Mode' button. NOT the 'Reset' button.

Diagnose Firefox issues using Troubleshoot Mode

If the problem does not occur in Safe Mode then come out of safe mode and then continue following the instructions to identify the setting or add-on that is causing the problem. I would start by disabling hardware acceleration to see if that is the cause.

If the problem does occur in Safe Mode then I suggest doing a Firefox Reset. This will return Firefox to its default settings. You personal information will be saved (bookmarks etc) but you will need to reinstall your add-ons.

Refresh Firefox - reset add-ons and settings

I hope this helps. Let me know if not.

Lees dié antwoord in konteks 👍 1

All Replies (1)

Ed
Ed
more options

Gekose oplossing

Hello,

Please open Firefox in Safe Mode and see if the problem still occurs. You can launch Firefox into Safe Mode directly by holding down the Shift key when opening Firefox.

Click the 'Start in Safe Mode' button. NOT the 'Reset' button.

Diagnose Firefox issues using Troubleshoot Mode

If the problem does not occur in Safe Mode then come out of safe mode and then continue following the instructions to identify the setting or add-on that is causing the problem. I would start by disabling hardware acceleration to see if that is the cause.

If the problem does occur in Safe Mode then I suggest doing a Firefox Reset. This will return Firefox to its default settings. You personal information will be saved (bookmarks etc) but you will need to reinstall your add-ons.

Refresh Firefox - reset add-ons and settings

I hope this helps. Let me know if not.