Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

How do I get rid of sweet packs?

  • 4 antwoorde
  • 48 hierdie probleem
  • 3 views
  • Laaste antwoord deur Katrina88

more options

I've tried to get rid of Sweet packs, which I believe is malware, but it keeps coming back. How can I get rid of it permanently?

I've tried to get rid of Sweet packs, which I believe is malware, but it keeps coming back. How can I get rid of it permanently?

Gekose oplossing

Katrina, try this removal guide.

Then scan your computer with Malwarebytes and AdwCleaner.

Lees dié antwoord in konteks 👍 3

All Replies (4)

more options

hello Katrina88, please install the search reset addon - it will revert the most common customizations those adware programs do in firefox back to the default: https://addons.mozilla.org/firefox/addon/searchreset/

also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and run a full scan of your system with the security software that you have in place and different other tools like the free version of malwarebytes & adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page

more options

How sweet packs coming back? As popups or homepage or other forms? See here Remove Sweetpacks

Gewysig op deur Nellus

more options

Gekose oplossing

Katrina, try this removal guide.

Then scan your computer with Malwarebytes and AdwCleaner.

more options

Thanks for your advice. I've managed to get rid of the problem, 'fingers crossed' it won't come back.