Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox craches on start ip

bobrezende
bobrezende
more options

I was using normally and then when I was creating another tab it crashed. After some repeated clicks on the Firefox icon, was offered the option of reseting. And even now it wont open.

bp-4155c512-3f53-43e7-ac32-db7b62131011

I was using normally and then when I was creating another tab it crashed. After some repeated clicks on the Firefox icon, was offered the option of reseting. And even now it wont open. bp-4155c512-3f53-43e7-ac32-db7b62131011

All Replies (2)

finitarry
finitarry
more options
jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Can you start Firefox in Safe Mode? Hold the shift key when launching the program. The goal is to get to the small dialog with "Start in Safe Mode" or "Reset" and choose "Start in Safe Mode".