Hello, This sounds like some malware has hijacked your Firefox and is changing your search engine preferences without permission. Please try the following: * View your Firefox Add-ons and [[Disable or remove Add-ons|remove]] any that you didn't install yourself. It is possible that a toolbar has installed as an add-on and is causing the problem. * Look through your list of Windows installed programs and manually uninstall any that you think might be involved (e.g. if they mention Ask). Once you have done that I suggest you run a virus scan to ensure that nothing remains of the malware that caused the issue. As well as running your standard virus scan software I recommend that you run a couple of additional scans. These free programs scan for malware, which work with your existing antivirus software: * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] Once the malware that caused the original problem is completely gone from your computer you should find that the problem is gone. However it may be necessary to reset a number of Firefox settings that the malware altered. The easiest way to do this would be to do a Firefox Reset. This will return Firefox to its default settings. Your personal information (history, bookmarks etc) will be saved but you will need to reinstall your add-ons. See here for how to do a reset: [[Reset Firefox – easily fix most problems]] Also see here for more information: [[Remove a toolbar that has taken over your Firefox search or home page]] I hope this helps. Let me know if not.

eddyc, great suggestion. After I did everything that you suggested, my computer was back to normal and Firefox was working as it had been. Thanks for the suggestions and for responding to my request for help. I will keep your email for future problems.

Great! I'm glad it worked. Thanks for the update, and thanks for using Firefox.