This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Why has Firefox suddenly stopped me from accessing my webmail @cogeco.ca

grandpa6times
grandpa6times
more options

I was accessing my webmail @cogeco.ca earlier today without a problem. Java asked me to update my Java. I complied & did a restart but was not able to access my webmail through Mozilla Firefox. I contacted Norton to to have them check, just in case they were automatically blocking Firefox. They confirmed that I could access my web mail through my Windows Explorer. They said Norton was not blocking Firefox. They said the problem was with Firefox & notify them of the problem. Do you know what has happened? Mozilla Firefox will still access other saved favourites websites without a problem, but has a problem with Cogeco Cable's web mail access. It goes through the Cogeco boot up through 81% then gets hung up & won't display any mail.

I was accessing my webmail @cogeco.ca earlier today without a problem. Java asked me to update my Java. I complied & did a restart but was not able to access my webmail through Mozilla Firefox. I contacted Norton to to have them check, just in case they were automatically blocking Firefox. They confirmed that I could access my web mail through my Windows Explorer. They said Norton was not blocking Firefox. They said the problem was with Firefox & notify them of the problem. Do you know what has happened? Mozilla Firefox will still access other saved favourites websites without a problem, but has a problem with Cogeco Cable's web mail access. It goes through the Cogeco boot up through 81% then gets hung up & won't display any mail.

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Maybe Norton support suggested this, but just in case...

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

orange Firefox button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

In the dialog that opens, you can remove the site's cookies individually.

Then try reloading the page and logging in again. Does that help?