Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

When I try to upload a file to my online student account or to my Facebook account the upload window disappears before I can add anything.

  • 3 antwoorde
  • 1 het hierdie probleem
  • 5 views
  • Laaste antwoord deur iamjayakumars

PF39oMzD
PF39oMzD
more options

I use Firefox browser. I have also emptied my Firefox's cache a few times; however, I still have the same problem. My Firefox has also crashed on me two or three times, as well.

I use Firefox browser. I have also emptied my Firefox's cache a few times; however, I still have the same problem. My Firefox has also crashed on me two or three times, as well.

All Replies (3)

iamjayakumars
iamjayakumars
more options

Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
  • On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

PF39oMzD
PF39oMzD Vraag-eienaar
more options

Thank you for your quick response, Unfortunately the Firefox Safe Mode did not fix the problem, and another method from the "Troubleshoot extensions..." article did not fix my problem either. I don't know what to do about my ailing Firefox browser. I don't know what the root of the problem is.

Sincerely, PF39oMzD

iamjayakumars
iamjayakumars
more options

Create a new profile as a test to check if your current profile is causing the problems. See "Creating a profile":

Profile Backup and Restore