Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Mozilla thinks I'm running v6 - I'm actually running v25. Why?

  • 6 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur isne

isne
isne
more options

Your site thinks my version of FF is out of date and that I'm using Windows7.

I am not.

I'm running FF v 25.0 on Mac OS 10.6.8

(Netalyrz also thinks I'm running FF6 on Windows. Your troubleshooter also thinks I'm running FF6 on Windows.)

'About Firefox' shows v 25.0

Your site thinks my version of FF is out of date and that I'm using Windows7. I am not. I'm running FF v 25.0 on Mac OS 10.6.8 (Netalyrz also thinks I'm running FF6 on Windows. Your troubleshooter also thinks I'm running FF6 on Windows.) 'About Firefox' shows v 25.0

Gekose oplossing

Resetting all the ".useragent." prefs in this support article - https://support.mozilla.org/en-US/kb/websites-say-firefox-outdated-or-incompatible - will fix that OS related pref.

Lees dié antwoord in konteks 👍 1

All Replies (6)

kobe
kobe
more options

Does using whats said in the How to reset the default user agent on Firefox article?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Note that you have a general.useragent.override pref that identifies you as Firefox/6.0:

  • Mozilla/5.0 (Windows NT 6.1; rv:6.0) Gecko/20100101 Firefox/6.0
kobe
kobe
more options

You need to reset that pref mentioned by cor-el above.

SEE: http://kb.mozillazine.org/Resetting_preferences#Resetting_preferences_in_about:config

isne
isne Vraag-eienaar
more options

Thanks for your reply. Before I do anything - This is showing my OS as Windows7. I am actually using Mac OSX v10.6.8

Does this mean that the problem is more than a Firefox config issue?

the-edmeister
the-edmeister
  • Moderator
more options

Gekose oplossing

Resetting all the ".useragent." prefs in this support article - https://support.mozilla.org/en-US/kb/websites-say-firefox-outdated-or-incompatible - will fix that OS related pref.

isne
isne Vraag-eienaar
more options

Thankyou to all who replied.

You were all quite right and the last post fixed the problem.

(I wonder how the config came to think I was running Windows7 when it was actually an iMac??!!)