This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Why can I no longer send or download faxes in eFAX.com since last update?

  • 1 antwoord
  • 1 het hierdie probleem
  • 5 views
  • Laaste antwoord deur cor-el

njaynes
njaynes
more options

For the last two days since I updated Firefox, I have not been able to download of send eFAXes through the regular site page with Firefox. It works with IE 8, (which is the only other browser I have on my computer by personal preference). eFAX customer service suggested I use IE or send my FAXes through a cobbled email method which is cumbersome and unacceptable, so I was forced to use IE 8 in order to continue my business communication. Just wanted to let you know there was a glitch somewhere.

For the last two days since I updated Firefox, I have not been able to download of send eFAXes through the regular site page with Firefox. It works with IE 8, (which is the only other browser I have on my computer by personal preference). eFAX customer service suggested I use IE or send my FAXes through a cobbled email method which is cumbersome and unacceptable, so I was forced to use IE 8 in order to continue my business communication. Just wanted to let you know there was a glitch somewhere.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try these steps in case of issues with web pages:

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.