This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

geolocater in firefox is not locating, how to fix it?

  • 5 antwoorde
  • 10 hierdie probleem
  • 5 views
  • Laaste antwoord deur Ed

numberonelankan
numberonelankan
more options

i tried to add to geolocate, it finds the address, but unable to save it or locate it. looks like the google service is down or something how to fix it

i tried to add to geolocate, it finds the address, but unable to save it or locate it. looks like the google service is down or something how to fix it

All Replies (5)

guigs
guigs
more options

Hi numberonelankan,

Thank you for contacting support. I have the best test for you to see if its working. This link below is the Mozilla Developer Network page for developing geolocation. It has a test on it that will prompt the location in the browser: https://developer.mozilla.org/en-US/d.../Using_geolocation

If you scroll to the yellow box an click on "Show my location" a pop up will show in the left corner: [see pictures]

If this works then the location is not disabled and is working. However, if you can clarify if it is geolocator the add on or what site is using geolocator that is not working we are happy to further investigate the steps to troubleshoot the location.

Looking forward to your post!

numberonelankan
numberonelankan Vraag-eienaar
more options

hi, the location is working. iam using the geolocator add on on firefox. i enter an address and it finds the location, but cannot save the location. i have used it for a year now no problem, then all my saved locations disappeared and now cannot save a new location. how can i fit it?

numberonelankan
numberonelankan Vraag-eienaar
more options
  • fix it?
numberonelankan
numberonelankan Vraag-eienaar
more options

looks like the google service is down???

Ed
Ed
more options

Hello,

Unfortunately we cannot support problems with add-ons on this site as they are built and submitted by 3rd party developers - not by Mozilla. I suggest you get in touch with the add-on developer to report the issue. They may be able to help.

Is this the addon you are having trouble with? https://addons.mozilla.org/en-US/firefox/addon/geolocater/

If so then it looks like the add-on has not been updated to work with recent versions of Firefox. The top review reports that it has not worked since v23 of Firefox.