This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Plugin page keeps on being opened when Firefox starts

  • 5 antwoorde
  • 1 het hierdie probleem
  • 5 views
  • Laaste antwoord deur John99

benhs
benhs
more options

I installed a Firefox plugin and the associated plugin page keeps on being opened in a new tab every time I start Firefox. How can I stop this from happening?

This also happens if I go the add-ons window and disable/re-enable the plugin, a new tab is opened with the plugin page.

I installed a Firefox plugin and the associated plugin page keeps on being opened in a new tab every time I start Firefox. How can I stop this from happening? This also happens if I go the add-ons window and disable/re-enable the plugin, a new tab is opened with the plugin page.

Gekose oplossing

The newest version of the HelloSign plugin does not have this issue anymore.

Lees dié antwoord in konteks 👍 0

All Replies (5)

John99
John99
more options

Hi benhs,

You did not provide full troubleshooting information when posting the question.

  • What is the plugin that you are talking about ?
    • Please give the full title & version number ?
    • and the home, or support webpage of the plugin ?
benhs
benhs Vraag-eienaar
more options

Hi John99,

It's the HelloSign plugin ("HelloSign for Gmail", version 1.1.36), the home page is https://www.hellosign.com/gmail.

I'm on mac OS X 10.9.1 and using Firefox 26.

John99
John99
more options

The plugin is not from the official Firefox associated Mozilla site. Personally I do not wish to download or test this plugin. If the plugin or associated software repeatedly opens pages is this because it is waiting for a response from you ? or is that the intended function of the software ?

Any problems should be taken up with the providers of this third party software. If you are having problems trying to remove this software please first of all look at the software's instructions then our general advice

Please post back with how you get on, whether you resolve this isssue, or if you have difficulty removing the software.

benhs
benhs Vraag-eienaar
more options

Gekose oplossing

The newest version of the HelloSign plugin does not have this issue anymore.

John99
John99
more options

Glad to hear the problem is resolved thanks for posting back.