This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I tried everything here. How can I stop this from happening all the time?

  • 1 antwoord
  • 1 het hierdie probleem
  • 2 views
  • Laaste antwoord deur guigs

more options

Mozilla Firefox crashes, is unresponsive, or I get unresponsive script and unresponsive plug ins. I have tried everything that the site suggests I do and nothing changes. Can anyone help? I have even uninstalled Mozilla and reinstalled it more than once. This is not just once in awhile it's all the time I am on the internet. I have contacted my provider and they say everything on there end is working the way it should.

Mozilla Firefox crashes, is unresponsive, or I get unresponsive script and unresponsive plug ins. I have tried everything that the site suggests I do and nothing changes. Can anyone help? I have even uninstalled Mozilla and reinstalled it more than once. This is not just once in awhile it's all the time I am on the internet. I have contacted my provider and they say everything on there end is working the way it should.

All Replies (1)

more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

SubmittedCrashReports-Win7

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.