This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

When I send an email to someone it always says SPAM in the subject line. I know this because I "c.c." the message to myself and it says SPAM. How to stop this?

more options

When I send a email to someone it always says SPAM in their subject line. I know this because I "cc" or b.c.c myself on important messages and when the "cc" or "bcc" comes back, it will say [SPAM] in front of whatever else I had written in the subject line to the intended recipient. How can I stop the word SPAM from showing up in the subject line of my own outgoing messages? I don't want the recipient delete my message thinking it is spam. Help!

When I send a email to someone it always says SPAM in their subject line. I know this because I "cc" or b.c.c myself on important messages and when the "cc" or "bcc" comes back, it will say [SPAM] in front of whatever else I had written in the subject line to the intended recipient. How can I stop the word SPAM from showing up in the subject line of my own outgoing messages? I don't want the recipient delete my message thinking it is spam. Help!

All Replies (2)

more options

The 'SPAM' tag is not in the message you sent. It is added when you receive the message, either from your provider's spam filter on the server, or some sort of anti-virus/anti-spam s/w on your computer.

Check the settings for both.

more options

Could you check whether [SPAM] appears on the subject line if you view your messages directly on the server (for example, using a webmail page in your web browser)? This will help distinguish an accusation coming from a web server vs. any spam filter you may have installed on your computer that examines the mail while Thunderbird retrieves it.