Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Downloaded 27.0.1 but every time I open Firefox, it reinvokes the (by now) ejected dmg file. How do I make this stop?

  • 2 antwoorde
  • 2 hierdie probleem
  • 1 view
  • Laaste antwoord deur cor-el

dsugden
dsugden
more options

I was having problems opening piece of software I need for work, which until a recent update of MS Silverlight worked really well on Firefox. I uninstalled Silverlight and re-installed an newly updated version - without any joy. So, I went to my Finder >> Applications Folder and dragged Firefox into my 'Trash'.

So, now with no Firefox and no Silverlight I downloaded (via Chrome) 27.0.1 for Mac and installed it in the usual way, by dragging the fox into the folder presented by the .dmg fle downloaded (or directly into Application - I have done both, several times on this occasion).

Usually, I can then eject the dmg file and the application works normally. But not so this time.

The dmg file stays resolutely on the desktop and if I eject it, the next time I open Firefox, the .dmg file reappears and I have to go through the fox >> folder process again.

I've tried deleting both again (although I cannot delete the dmg file - only eject) and then clearing the 'Trash' - but still .... it reappears.

I'm now frustrated by all this and need to understand why this is happening.

David

I was having problems opening piece of software I need for work, which until a recent update of MS Silverlight worked really well on Firefox. I uninstalled Silverlight and re-installed an newly updated version - without any joy. So, I went to my Finder >> Applications Folder and dragged Firefox into my 'Trash'. So, now with no Firefox and no Silverlight I downloaded (via Chrome) 27.0.1 for Mac and installed it in the usual way, by dragging the fox into the folder presented by the .dmg fle downloaded (or directly into Application - I have done both, several times on this occasion). Usually, I can then eject the dmg file and the application works normally. But not so this time. The dmg file stays resolutely on the desktop and if I eject it, the next time I open Firefox, the .dmg file reappears and I have to go through the fox >> folder process again. I've tried deleting both again (although I cannot delete the dmg file - only eject) and then clearing the 'Trash' - but still .... it reappears. I'm now frustrated by all this and need to understand why this is happening. David

All Replies (2)

dsugden
dsugden Vraag-eienaar
more options

Sorted (I think)

Shortly after posting this, I was prompted to download version 28.0, which I did.

The dmg file for this version now stays ejected. Thank you Firefox people.

-)

David

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Note that this issue is usually caused by Firefox not being installed properly, so if it happens again the make sure that Firefox gets installed properly.

Open the Firefox disk image file and drag the Firefox program into the Applications folder on your hard drive.
You shouldn't double-click the Firefox application to run it from the disk image, but instead drag it out of the DMG folder.