This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Nightly doesnt recognize my account although I input all the information properly?

  • 4 antwoorde
  • 4 hierdie probleem
  • 1 view
  • Laaste antwoord deur Luong Vo

Luong Vo
Luong Vo
more options

I signed in with firefox account to use the new sync version on Firefox Nightly, but it didnt recognize it. I have checked 10 times, no wrong password, no wrong email. I was still able to sign in with that account on my computer ( with Firefox Nightly too) but on my android phone it kept saying "invalid email or password" Still cant figure out why. Please help

I signed in with firefox account to use the new sync version on Firefox Nightly, but it didnt recognize it. I have checked 10 times, no wrong password, no wrong email. I was still able to sign in with that account on my computer ( with Firefox Nightly too) but on my android phone it kept saying "invalid email or password" Still cant figure out why. Please help

All Replies (4)

zashed
zashed
more options

[email address deleted since we don't want to expose personally identifying information]

Gewysig op deur Roland Tanglao

Luong Vo
Luong Vo Vraag-eienaar
more options

your email for what ???

Roland Tanglao
Roland Tanglao
  • Moderator
more options

Hi vo.tran.thanh.luong

Please provide more information so we can actually help you :-) :

Namely:

1. What operating system are you running on your desktop computer (Mac OS X 10.9, 10,8, Windows 8? Ubuntu 15 etc)

2. What Android tablet or phone are using? what is the version of Android you are using (4.4 KitKat, 4.1 Jelybean, 4.2 jellybean, ICS etc)

I woudl suggest:

A) Trying today's (Wednesday 19 March 2014) nightly on both Android and your desktop

B) If that doesn't work try Firefox 29 Beta when it is releaed tomorrow Thursday March 20, 2014

Hope that helps!

If it doesn't, we might have to file a bug in our bug system at bugzilla.mozilla.org

Luong Vo
Luong Vo Vraag-eienaar
more options

Samsung galaxy S3 android 4.1.2 31.0a1 (2014-03-19) Hp G72-261 windows 8 enterprise Nightly 31.0a1 (2014-03-19) the desktop version recognized the Firefox sync account very well but on mobile , I still cannot sign in. I m very sure my password and everything is correct ( I can give proof if you find somewhere secret for us to share).