Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Youtube videos only play for two seconds before displaying an error message since updating to FF28.

  • 3 antwoorde
  • 9 hierdie probleem
  • 2 views
  • Laaste antwoord deur rcalaby

more options

Since updating to Firefox 28, videos on Youtube will display a spinning wheel for some time, only play one or two seconds of the video, and then go to a Youtube ‘an error has occurred’ screen. At this point, Flash will crash, hanging Firefox for a minute or so. This occurs whether I am using the HTML5 player or the default player. The same videos worked fine previously in Firefox 27, and still work fine over the same wifi connection on Chrome for Android. A similar issue had occurred under Firefox 27, but only if the video was embedded in another site. Vimeo and Facebook Video still work fine: the problem seems to be specific to Youtube. Everything else on the Youtube site itself works; it's only videos that are malfunctioning.

I am running the latest Firefox and Flash updates on Windows 7 64-bit, with Tree Style Tab, Download Statusbar, Adblock Plus, Foxyscrobbler, NetUsageItem, and Pocket. The issue still occurs with all add-ons disabled in safemode, and with just Adblock disabled (my first thought was that perhaps Google had changed ad delivery in a way that caused ABP to break videos, but this doesn't appear to be so).

Does anyone have any ideas as to what's gone wrong? :)

Since updating to Firefox 28, videos on Youtube will display a spinning wheel for some time, only play one or two seconds of the video, and then go to a Youtube ‘an error has occurred’ screen. At this point, Flash will crash, hanging Firefox for a minute or so. This occurs whether I am using the HTML5 player or the default player. The same videos worked fine previously in Firefox 27, and still work fine over the same wifi connection on Chrome for Android. A similar issue had occurred under Firefox 27, but only if the video was embedded in another site. Vimeo and Facebook Video still work fine: the problem seems to be specific to Youtube. Everything else on the Youtube site itself works; it's only videos that are malfunctioning. I am running the latest Firefox and Flash updates on Windows 7 64-bit, with Tree Style Tab, Download Statusbar, Adblock Plus, Foxyscrobbler, NetUsageItem, and Pocket. The issue still occurs with all add-ons disabled in safemode, and with just Adblock disabled (my first thought was that perhaps Google had changed ad delivery in a way that caused ABP to break videos, but this doesn't appear to be so). Does anyone have any ideas as to what's gone wrong? :)

All Replies (3)

more options

Sorry, I forgot to mention, I tried turning hardware acceleration off as was suggested elsewhere on the support forum, but this didn't help either.

more options

achully u hvnt update u flash plyr so this error in occering to ur brwser .... alos update flash transfer

more options

When I go on the Adobe website it says I have the latest version of Flash for my system and that I don't need to update, though...