This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox won't load. how do I recover my bookmarks

  • 1 antwoord
  • 2 hierdie probleem
  • 3 views
  • Laaste antwoord deur Moses

more options

For some reason firefox has quit loading and I don't want to lose the multitude of bookmarks that I have. How do I rescue my bookmarks if I can't load firefox?

For some reason firefox has quit loading and I don't want to lose the multitude of bookmarks that I have. How do I rescue my bookmarks if I can't load firefox?

All Replies (1)

more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

Does Firefox open then?


If not, you can retrieve your bookmarks from your Profile Folder

  • C:\Users\Moses\AppData\Roaming\Mozilla\Firefox\Profiles\xxxxxxxx,default
  • The file you want to make a copy of is places.sqlite

The x's refer to random characters.