This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

firefox 28.0, windows 8.1, CNN videos won't play - show blank screen

  • 2 antwoorde
  • 8 hierdie probleem
  • 1 view
  • Laaste antwoord deur cor-el

barrybud
barrybud
more options

This only happens with cnn videos. Same problem when using safe-mode. Internet explorer runs these videos ok. Firefox seems to quit before it gets to the video window.

This only happens with cnn videos. Same problem when using safe-mode. Internet explorer runs these videos ok. Firefox seems to quit before it gets to the video window.

All Replies (2)

BOTKLazorith
BOTKLazorith
more options

Could you take a screen shot and post?

It's likely this is a plug-in issue and-or Java actionscript issue.

Have you attempted to refresh page on this white screen? What Anti-Virus security do you have running in the background?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check for problems with current Shockwave Flash plugin versions and try this:

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
  • disable hardware acceleration in the Flash plugin

See also: