This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

After upgrade I no longer get prompted for a password to get out to the internet. It just won't connect.

  • 1 antwoord
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur cor-el

coskypilot
coskypilot
more options

After upgrade to 28.0 the initial password request, needed by the company firewall, is never popped up. Any site I try to connect to will timeout. I tried all existing passwords, and even completely removed and reinstalled Firefox. Still no prompt. If I open Internet Explorer I can get a password prompt there, and after I enter it I'm good with my firewall for the day, so I know the firewall is still acting the same way as before. I'm set to remember passwords, and my homepage is set to open http://www.google.com. So that's the site that used to hold the firewall login ID and password. Any ideas?

After upgrade to 28.0 the initial password request, needed by the company firewall, is never popped up. Any site I try to connect to will timeout. I tried all existing passwords, and even completely removed and reinstalled Firefox. Still no prompt. If I open Internet Explorer I can get a password prompt there, and after I enter it I'm good with my firewall for the day, so I know the firewall is still acting the same way as before. I'm set to remember passwords, and my homepage is set to open http://www.google.com. So that's the site that used to hold the firewall login ID and password. Any ideas?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

A firewall should never require a password, only a proxy would require such an authentication.

It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to internet for Firefox and the plugin-container process and the updater process.

See: