This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Thunderbird is not downloading my email

more options

My emails are on the web server for PDQ email address but are not downloading into Thunderbird when I ask them to download. It has been a couple of days of no message downloads. I have checked all the settings with PDQ/airmail.net and they say there is no problem on their end.

Do you think I need to reinstall Thunderbird and if I do... Do I lose my email info, addresses, contacts, etc

My emails are on the web server for PDQ email address but are not downloading into Thunderbird when I ask them to download. It has been a couple of days of no message downloads. I have checked all the settings with PDQ/airmail.net and they say there is no problem on their end. Do you think I need to reinstall Thunderbird and if I do... Do I lose my email info, addresses, contacts, etc

All Replies (1)

more options

I had a similar situation with Gmail -- it wasn't downloading messages and I could not send messages. I finally did just uninstall TBird and reinstalled it, and everything started working again.

And no, I did not lose any of my emails or settings. I believe there is an option during the uninstall that specifies to delete all user settings -- just be sure that is NOT checked.