This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I want to sync my desktop with my Android. The Firefox Support instructions dont work for me

  • 4 antwoorde
  • 1 het hierdie probleem
  • 5 views
  • Laaste antwoord deur the-edmeister

more options

The Support instructions say to to the following:

"At the top of the Firefox window, click the Firefox button and select Set Up Sync. The Firefox Sync Setup window will open."

However, my Firefox button doe s not have an option to "Set up Sync." There is an option to :"Sync now" but clicking that does not appear to do anything.

I have checked under Help to assure I am using the latest version of Firefox, That does not seem to be the source of the problem

The Support instructions say to to the following: "At the top of the Firefox window, click the Firefox button and select Set Up Sync. The Firefox Sync Setup window will open." However, my Firefox button doe s not have an option to "Set up Sync." There is an option to :"Sync now" but clicking that does not appear to do anything. I have checked under Help to assure I am using the latest version of Firefox, That does not seem to be the source of the problem

Gekose oplossing

Is the Android version also Firefox 28?

Firefox 29 has a new version of Sync and once a Sync account has been updated to the new Sync, it is not compatible with Firefox 28 and earlier.


added a key word = not to my response - sorry for that omission - Ed

Lees dié antwoord in konteks 👍 0

All Replies (4)

more options

Gekose oplossing

Is the Android version also Firefox 28?

Firefox 29 has a new version of Sync and once a Sync account has been updated to the new Sync, it is not compatible with Firefox 28 and earlier.


added a key word = not to my response - sorry for that omission - Ed

Gewysig op deur the-edmeister

more options

I just downloaded Firefox on my Android a few days ago, so I assume it is the current version

more options

I just downloaded Firefox on my Android a few days ago, so I assume it is the current version

more options

If that is the case, you will need to upgrade the desktop / laptop that you posted here with to Firefox 29.