This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Drag and drop don't work with Firefox 29 (works with 28.x)

  • 5 antwoorde
  • 5 hierdie probleem
  • 1 view
  • Laaste antwoord deur jdesodt

jdesodt
jdesodt
more options

I've just changed my Firefox version from 28.x to 29, and drag and drop no longer works. Try this website : http://gridster.net/ and the "drag me" feature on the homepage. Works on Chrome 34.0.x

I've just changed my Firefox version from 28.x to 29, and drag and drop no longer works. Try this website : http://gridster.net/ and the "drag me" feature on the homepage. Works on Chrome 34.0.x

Gekose oplossing

PROBLEM SOLVED.

My apologies, the problem was in the partner script (jquery.gridster.js), on the line where the touch feature is tested.

[ For Gridster users : line 431 in jquery.gridster.js, replace var isTouch = !!('ontouchstart' in window); by var isTouch = false; ]

Now everything works fine.

And thanks to the Firefox team, the 29th version is so good !

Lees dié antwoord in konteks 👍 0

All Replies (5)

Moses
Moses
  • Moderator
more options

This works fine on Firefox so it's not a bug.

Can you try to start Firefox in Safe Mode to see if Firefox works properly with no error? You can start Firefox in Safe Mode below:

  • Windows/Mac: Go to Help > Restart with add-ons disabled
  • Linux: Run firefox -safe-mode in the Terminal/Konsole

If Firefox opens up fine with no problems, it's probably one of your extensions that's causing the issue. You can re-enable your add-ons one by one until you find the one that causes the issue upon being re-enabled.

It's important to update Flash, you're currently at the outdated version 11. You can get the newest below

jdesodt
jdesodt Vraag-eienaar
more options

Wow, quick answer, thanks ! I've tried restart Firefox in Safe Mode, Firefox starts properly. But i've same issue on drag and drop in Safe Mode. What can I do ?

Gewysig op deur jdesodt

Moses
Moses
  • Moderator
more options

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • The image "new fx menu" does not exist. > Options/Preferences> Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • The image "new fx menu" does not exist. > Options/Preferences > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
jdesodt
jdesodt Vraag-eienaar
more options

I cleared the cache and a lot of cookies : always same issue. Is it easy to return to the previous version of Firefox ? I am a developper and I need the Drag and Drop feature.

jdesodt
jdesodt Vraag-eienaar
more options

Gekose oplossing

PROBLEM SOLVED.

My apologies, the problem was in the partner script (jquery.gridster.js), on the line where the touch feature is tested.

[ For Gridster users : line 431 in jquery.gridster.js, replace var isTouch = !!('ontouchstart' in window); by var isTouch = false; ]

Now everything works fine.

And thanks to the Firefox team, the 29th version is so good !

Gewysig op deur jdesodt