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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox 29 is not working, we need a fix. I am on windows 8.1 and have moved on to Chrome.

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  • Laaste antwoord deur Moses

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Since upgrading to Firefox 29, it keeps crashing and I am unable to use it. There was no problem with Firefox 28. We need a fix urgently. Until that time I have moved on Chrome.

Since upgrading to Firefox 29, it keeps crashing and I am unable to use it. There was no problem with Firefox 28. We need a fix urgently. Until that time I have moved on Chrome.

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Can you give me your crash reports?

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.