This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Inbox messages could not be read, repaired folder, all messages disappeared

  • 2 (ردّان اثنان)
  • 4 have this problem
  • 11 views
  • آخر ردّ كتبه Glamdring7

more options

Inbox messages could not be read, repaired folder, all messages disappeared, Closed Thuderbird, Deleted inbox.msf, restarted, did not recover messages.

Inbox file size is only 67 kb now so it looks like all previous messages are lost (have sent two test messages which are now there)

All messages were downloaded from server so is this a complete loss?

There is a strange folder that holds my individual account folders titled "xqgm4d34.default" is that normal? Does not seem to show up in the path of any of the instructions to get to account folders.

Folder path to account folders is: C:\Users\Ann\AppData\Roaming\Thunderbird\Profiles\xqgm4d34.default\Mail

Thanks for any help. Really need to recover these emails if at all possible and need to know if I need to change clients if this is an ongoing issue. Cannot afford to have this happen again.

Have other accounts on the same server and did not have the issue. In the account impacted the account folders besides the inbox folder were not effected (junk and archive folders).

Inbox messages could not be read, repaired folder, all messages disappeared, Closed Thuderbird, Deleted inbox.msf, restarted, did not recover messages. Inbox file size is only 67 kb now so it looks like all previous messages are lost (have sent two test messages which are now there) All messages were downloaded from server so is this a complete loss? There is a strange folder that holds my individual account folders titled "xqgm4d34.default" is that normal? Does not seem to show up in the path of any of the instructions to get to account folders. Folder path to account folders is: C:\Users\Ann\AppData\Roaming\Thunderbird\Profiles\xqgm4d34.default\Mail Thanks for any help. Really need to recover these emails if at all possible and need to know if I need to change clients if this is an ongoing issue. Cannot afford to have this happen again. Have other accounts on the same server and did not have the issue. In the account impacted the account folders besides the inbox folder were not effected (junk and archive folders).

All Replies (2)

more options

Inbox messages could not be read

Can you explain that in more detail?

"xqgm4d34.default" is your Thunderbird profile folder. What's strange with it?

more options

1. Try the instructions here: Disappearing Mail If that doesn't work

2. If your Thunderbird account is setup using POP3 and the original folder hasn't been compacted then you can use an add on to recover deleted messages, that should bring them back. Recover Deleted Messages

Modified by Glamdring7