This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why is Mozilla shutting down by itself ?

  • 7 ردود
  • 5 have this problem
  • 1 view
  • آخر ردّ كتبه cor-el

more options

Why is Mozilla shutting down bt itself. I seem to happen about every 24 hours. It just shuts down for no reason and has to be re-started.

Why is Mozilla shutting down bt itself. I seem to happen about every 24 hours. It just shuts down for no reason and has to be re-started.

All Replies (7)

more options

What exactly happens and do you get any error messages ?

Is it the whole computer that shuts down or just the Firefox browser ?

Quite a few possible reasons but two are

  1. The computer overheats.
  2. You run out of memory

If your computer has a variable speed fan you will probably note that running at high speed, if you are in danger of overheating. Software is available that will monitor and check temperatures. Dust build up or obstructed ventilation are possible causes, & probably noticeable if watching videos.

Firefox or the computer may crash in some circumstances if there is no more available RAM memory or HDD space. That is probably more likely to cause a Firefox crash rather than the whole computer crashing.

Modified by John99

more options

No error mesage it just isn't there in the morning. The computer is not hot and I have not run out of memory. This just started about a week ago. Outlook Express and Mozilla are the only things running.

more options

Have you installed any privacy-related software that might be shutting down Firefox so that it can remove history or cookies??

more options

Nothing was installed or changed thats whats so confusing

more options

Why not shut down the browser when you are not using it? I presume you sleep sometime. You might find it a bit more responsive that way.

more options

If you are leaving it overnight have you considered power management or screen savers, or possibly some task such as malware scans or updates that run when idle.

more options

It is possible that Firefox has crashed.

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

See: