Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

What should I do if I can't view previous bookmarks, add new ones and get an error that I can't restore any of the bookmarks backup files?

  • 1 (رد واحد)
  • 3 have this problem
  • 8 views
  • آخر ردّ كتبه cor-el

more options

After the last update, my bookmarks disappeared and i can't add new ones. I Followed the the instructions to restore automatic backup files. Every time I try, with any of the files, I get the error "Unable to process backup file". Also, I followed the steps to make sure I can add new bookmarks. The file places.sqlite is not read only but i still can't add new bookmarks. However, I can add new folders. What should I do in this case?

After the last update, my bookmarks disappeared and i can't add new ones. I Followed the the instructions to restore automatic backup files. Every time I try, with any of the files, I get the error "Unable to process backup file". Also, I followed the steps to make sure I can add new bookmarks. The file places.sqlite is not read only but i still can't add new bookmarks. However, I can add new folders. What should I do in this case?

All Replies (1)

more options