Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Won't let me log into any websites

  • 2 (ردّان اثنان)
  • 1 has this problem
  • 3 views
  • آخر ردّ كتبه cor-el

typicalbandphan
typicalbandphan
more options

Dear sir/madam,

I'm a new member of firefox as I decided to give up with google's terrible cutomer service but I have tried several times to log into websites such as twitter, google, tumblr and many others however none of them are actually logging in. I can confirm all the usernames and passwords are correct however everytime I type them in it just goes back to the homepage of the sites but not with me logged in.

I tried to reset the passwords to see if that help but still no progress, what should I do?

Kind regards, Nikita

Dear sir/madam, I'm a new member of firefox as I decided to give up with google's terrible cutomer service but I have tried several times to log into websites such as twitter, google, tumblr and many others however none of them are actually logging in. I can confirm all the usernames and passwords are correct however everytime I type them in it just goes back to the homepage of the sites but not with me logged in. I tried to reset the passwords to see if that help but still no progress, what should I do? Kind regards, Nikita

All Replies (2)

Diego Victor
Diego Victor
more options

Hello,

Try clear your recent history:

Also:

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Details like websites remembering you (log you in automatically) are stored in a cookie.

  • Create a cookie 'allow' exception to keep such cookies, especially in case of secure websites and when cookies expire when Firefox is closed.
  • Tools > Options > Privacy > "Use custom settings for history" > Cookies: Exceptions

If clearing cookies didn't help then it is possible that the cookies.sqlite file that stores the cookies got corrupted.

  • Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookies files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.