This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

in an email sometimes the curser and print stop working on the screen

  • 1 (رد واحد)
  • 2 have this problem
  • 1 view
  • آخر ردّ كتبه FredMcD

kblyar
kblyar
more options

sometimes writing an email the cursor and/or print stops showing in the email. Although sometimes I can go to another line and it will start to print, but not where I want it to in the email. Then, when I print out the email it will show me the type that I was trying to say in the email, but not the way I wanted it to read because I couldn't see it then. I use firefox to get on the internet, but then I am routed to the home page of AOL.

sometimes writing an email the cursor and/or print stops showing in the email. Although sometimes I can go to another line and it will start to print, but not where I want it to in the email. Then, when I print out the email it will show me the type that I was trying to say in the email, but not the way I wanted it to read because I couldn't see it then. I use firefox to get on the internet, but then I am routed to the home page of AOL.

All Replies (1)

FredMcD
FredMcD
more options

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache

How to clear the Firefox cache {web link}

and

  • Remove Cookies

This will log you out of all sites you're logged in to. Press the Alt or F10 key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Privacy. Under History, select Firefox will Use Custom Settings. There is a button on the right side called Show Cookies.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode; Press the Alt or F10 key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?. Then restart.