Firefox crashes
When I start Mozilla Fire fox its giving crash error and in details tab showing given below details AdapterDeviceID: 0x0046 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:30.0 AvailablePageFile: 958935040 AvailablePhysicalMemory: 917389312 AvailableVirtualMemory: 1777537024 BIOS_Manufacturer: LENOVO BlockedDllList: BreakpadReserveAddress: 52756480 BreakpadReserveSize: 37748736 BuildID: 20140605174243 CrashTime: 1405946148 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1405943471 Notes: Cisco VPN AdapterVendorID: 0x8086, AdapterDeviceID: 0x0046, AdapterSubsysID: 392017aa, AdapterDriverVersion: 8.15.10.2900 D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 117 StartupTime: 1405946142 SystemMemoryUsePercentage: 54 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 2809032704 TotalPhysicalMemory: 2003726336 TotalVirtualMemory: 2147352576 User32BeforeBlocklist: 1 Vendor: Mozilla Version: 30.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP TCP Service Provider : 2 : 1 :
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 2 : 2 :
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{90C1950F-F26E-4031-A09E-C661BDFC68B1}] SEQPACKET 21 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{90C1950F-F26E-4031-A09E-C661BDFC68B1}] DATAGRAM 21 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{3B216DA6-10AA-4B0B-AC3D-6D73804EE824}] SEQPACKET 18 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{3B216DA6-10AA-4B0B-AC3D-6D73804EE824}] DATAGRAM 18 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{A5B6D684-129F-47CB-9390-80CBF958CFEE}] SEQPACKET 13 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{A5B6D684-129F-47CB-9390-80CBF958CFEE}] DATAGRAM 13 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{A8878D46-8470-43E9-A371-F1243BDF0013}] SEQPACKET 8 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{A8878D46-8470-43E9-A371-F1243BDF0013}] DATAGRAM 8 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{94BCA0CF-7649-4D57-9E9D-A9AD368EDEA8}] SEQPACKET 6 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{94BCA0CF-7649-4D57-9E9D-A9AD368EDEA8}] DATAGRAM 6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{A5E7274E-F62A-44E9-ABA7-6E4A4D9688DD}] SEQPACKET 4 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{A5E7274E-F62A-44E9-ABA7-6E4A4D9688DD}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{C058203E-F676-4E6D-8764-87C3CB98C1EB}] SEQPACKET 2 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{C058203E-F676-4E6D-8764-87C3CB98C1EB}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{C2107DCA-3A29-418B-8BBF-18020F4DACE7}] SEQPACKET 0 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{C2107DCA-3A29-418B-8BBF-18020F4DACE7}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{57A81D45-CBF6-4503-B5BE-BBF4EBE85CCC}] SEQPACKET 16 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{57A81D45-CBF6-4503-B5BE-BBF4EBE85CCC}] DATAGRAM 16 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{90C1950F-F26E-4031-A09E-C661BDFC68B1}] SEQPACKET 22 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{90C1950F-F26E-4031-A09E-C661BDFC68B1}] DATAGRAM 22 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{5C2CB296-9686-44AB-867A-AEAC8563A344}] SEQPACKET 20 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{5C2CB296-9686-44AB-867A-AEAC8563A344}] DATAGRAM 20 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{3B216DA6-10AA-4B0B-AC3D-6D73804EE824}] SEQPACKET 19 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{3B216DA6-10AA-4B0B-AC3D-6D73804EE824}] DATAGRAM 19 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{FA221BD3-B681-4BA6-825A-8BD52CBFDC04}] SEQPACKET 15 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{FA221BD3-B681-4BA6-825A-8BD52CBFDC04}] DATAGRAM 15 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{A5B6D684-129F-47CB-9390-80CBF958CFEE}] SEQPACKET 14 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{A5B6D684-129F-47CB-9390-80CBF958CFEE}] DATAGRAM 14 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{560B3557-50EB-45C0-82FA-F897F7E6DB7A}] SEQPACKET 12 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{560B3557-50EB-45C0-82FA-F897F7E6DB7A}] DATAGRAM 12 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{0CD48242-79C8-45F5-89ED-3B594D245930}] SEQPACKET 11 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{0CD48242-79C8-45F5-89ED-3B594D245930}] DATAGRAM 11 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{65431982-D85C-466B-8077-142832C28353}] SEQPACKET 10 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{65431982-D85C-466B-8077-142832C28353}] DATAGRAM 10 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{A8878D46-8470-43E9-A371-F1243BDF0013}] SEQPACKET 9 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{A8878D46-8470-43E9-A371-F1243BDF0013}] DATAGRAM 9 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{94BCA0CF-7649-4D57-9E9D-A9AD368EDEA8}] SEQPACKET 7 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{94BCA0CF-7649-4D57-9E9D-A9AD368EDEA8}] DATAGRAM 7 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{A5E7274E-F62A-44E9-ABA7-6E4A4D9688DD}] SEQPACKET 5 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{A5E7274E-F62A-44E9-ABA7-6E4A4D9688DD}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{C058203E-F676-4E6D-8764-87C3CB98C1EB}] SEQPACKET 3 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{C058203E-F676-4E6D-8764-87C3CB98C1EB}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{C2107DCA-3A29-418B-8BBF-18020F4DACE7}] SEQPACKET 1 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{C2107DCA-3A29-418B-8BBF-18020F4DACE7}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
When I start Mozilla Fire fox its giving crash error and in details tab showing given below details
AdapterDeviceID: 0x0046
AdapterVendorID: 0x8086
Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:30.0
AvailablePageFile: 958935040
AvailablePhysicalMemory: 917389312
AvailableVirtualMemory: 1777537024
BIOS_Manufacturer: LENOVO
BlockedDllList:
BreakpadReserveAddress: 52756480
BreakpadReserveSize: 37748736
BuildID: 20140605174243
CrashTime: 1405946148
EMCheckCompatibility: true
EventLoopNestingLevel: 1
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1405943471
Notes: Cisco VPN
AdapterVendorID: 0x8086, AdapterDeviceID: 0x0046, AdapterSubsysID: 392017aa, AdapterDriverVersion: 8.15.10.2900
D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 117
StartupTime: 1405946142
SystemMemoryUsePercentage: 54
Theme: classic/1.0
Throttleable: 1
TotalPageFile: 2809032704
TotalPhysicalMemory: 2003726336
TotalVirtualMemory: 2147352576
User32BeforeBlocklist: 1
Vendor: Mozilla
Version: 30.0
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP TCP Service Provider : 2 : 1 :
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 2 : 2 :
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{90C1950F-F26E-4031-A09E-C661BDFC68B1}] SEQPACKET 21 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{90C1950F-F26E-4031-A09E-C661BDFC68B1}] DATAGRAM 21 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{3B216DA6-10AA-4B0B-AC3D-6D73804EE824}] SEQPACKET 18 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{3B216DA6-10AA-4B0B-AC3D-6D73804EE824}] DATAGRAM 18 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{A5B6D684-129F-47CB-9390-80CBF958CFEE}] SEQPACKET 13 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{A5B6D684-129F-47CB-9390-80CBF958CFEE}] DATAGRAM 13 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{A8878D46-8470-43E9-A371-F1243BDF0013}] SEQPACKET 8 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{A8878D46-8470-43E9-A371-F1243BDF0013}] DATAGRAM 8 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{94BCA0CF-7649-4D57-9E9D-A9AD368EDEA8}] SEQPACKET 6 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{94BCA0CF-7649-4D57-9E9D-A9AD368EDEA8}] DATAGRAM 6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{A5E7274E-F62A-44E9-ABA7-6E4A4D9688DD}] SEQPACKET 4 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{A5E7274E-F62A-44E9-ABA7-6E4A4D9688DD}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{C058203E-F676-4E6D-8764-87C3CB98C1EB}] SEQPACKET 2 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{C058203E-F676-4E6D-8764-87C3CB98C1EB}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{C2107DCA-3A29-418B-8BBF-18020F4DACE7}] SEQPACKET 0 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{C2107DCA-3A29-418B-8BBF-18020F4DACE7}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{57A81D45-CBF6-4503-B5BE-BBF4EBE85CCC}] SEQPACKET 16 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{57A81D45-CBF6-4503-B5BE-BBF4EBE85CCC}] DATAGRAM 16 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{90C1950F-F26E-4031-A09E-C661BDFC68B1}] SEQPACKET 22 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{90C1950F-F26E-4031-A09E-C661BDFC68B1}] DATAGRAM 22 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{5C2CB296-9686-44AB-867A-AEAC8563A344}] SEQPACKET 20 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{5C2CB296-9686-44AB-867A-AEAC8563A344}] DATAGRAM 20 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{3B216DA6-10AA-4B0B-AC3D-6D73804EE824}] SEQPACKET 19 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{3B216DA6-10AA-4B0B-AC3D-6D73804EE824}] DATAGRAM 19 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{FA221BD3-B681-4BA6-825A-8BD52CBFDC04}] SEQPACKET 15 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{FA221BD3-B681-4BA6-825A-8BD52CBFDC04}] DATAGRAM 15 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{A5B6D684-129F-47CB-9390-80CBF958CFEE}] SEQPACKET 14 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{A5B6D684-129F-47CB-9390-80CBF958CFEE}] DATAGRAM 14 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{560B3557-50EB-45C0-82FA-F897F7E6DB7A}] SEQPACKET 12 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{560B3557-50EB-45C0-82FA-F897F7E6DB7A}] DATAGRAM 12 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{0CD48242-79C8-45F5-89ED-3B594D245930}] SEQPACKET 11 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{0CD48242-79C8-45F5-89ED-3B594D245930}] DATAGRAM 11 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{65431982-D85C-466B-8077-142832C28353}] SEQPACKET 10 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{65431982-D85C-466B-8077-142832C28353}] DATAGRAM 10 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{A8878D46-8470-43E9-A371-F1243BDF0013}] SEQPACKET 9 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{A8878D46-8470-43E9-A371-F1243BDF0013}] DATAGRAM 9 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{94BCA0CF-7649-4D57-9E9D-A9AD368EDEA8}] SEQPACKET 7 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{94BCA0CF-7649-4D57-9E9D-A9AD368EDEA8}] DATAGRAM 7 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{A5E7274E-F62A-44E9-ABA7-6E4A4D9688DD}] SEQPACKET 5 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{A5E7274E-F62A-44E9-ABA7-6E4A4D9688DD}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{C058203E-F676-4E6D-8764-87C3CB98C1EB}] SEQPACKET 3 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{C058203E-F676-4E6D-8764-87C3CB98C1EB}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{C2107DCA-3A29-418B-8BBF-18020F4DACE7}] SEQPACKET 1 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{C2107DCA-3A29-418B-8BBF-18020F4DACE7}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
All Replies (1)
Can you give me your crash reports?
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.
If you can't open Firefox because it crashes on start up, Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
- Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
- In that text field, enter %APPDATA% and press Enter. An explorer window should open.
- From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
- Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
- Open the most recent 5 files with a text editor and copy the IDs.
- Paste each ID with bp- into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.