Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why My firefox can not be opened? It always say "CAn not Access Profiles. Maybe Lost" Why?

  • 1 (رد واحد)
  • 2 have this problem
  • 1 view
  • آخر ردّ كتبه FredMcD

tony_gui
tony_gui
more options

After update the firefox to the latest version, my firefox crash and can't open it. So, I try to uninstall it. Then, I download it again but it still can't be opened. It shows "Can't access profile. Maybe lost. Please help me. I really need your help. Thank you

After update the firefox to the latest version, my firefox crash and can't open it. So, I try to uninstall it. Then, I download it again but it still can't be opened. It shows "Can't access profile. Maybe lost. Please help me. I really need your help. Thank you

All Replies (1)

FredMcD
FredMcD
more options

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles?esab=a&s=new+profile&r=6&as=s Use the Profile Manager to create and remove Firefox profiles Firefox stores your personal information and settings in a profile folder. Learn to use the Profile Manager to create, remove, rename, and switch profiles.