This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

TB Locks Up When Deleting Emails

  • 2 (ردّان اثنان)
  • 2 have this problem
  • 1 view
  • آخر ردّ كتبه PennalynnLott

PennalynnLott
PennalynnLott
more options

Brand new HP Envy Laptop running Windows 8.1, Bitdefender Internet Security 2015. TB has worked perfectly for two months. Now, all of a sudden, it locks up when I try to delete more than one message at a time. Sometimes it will delete five at a time without a problem, but the next time it will freeze and I have to go into Task Manager and kill it.

I have tried booting in Safe Mode with Networking, then running TB and the problem is the same.

I downloaded the latest version from the website, even though I have updates set to auto.

Any ideas?

Brand new HP Envy Laptop running Windows 8.1, Bitdefender Internet Security 2015. TB has worked perfectly for two months. Now, all of a sudden, it locks up when I try to delete more than one message at a time. Sometimes it will delete five at a time without a problem, but the next time it will freeze and I have to go into Task Manager and kill it. I have tried booting in Safe Mode with Networking, then running TB and the problem is the same. I downloaded the latest version from the website, even though I have updates set to auto. Any ideas?

All Replies (2)

PennalynnLott
PennalynnLott صاحب السؤال
more options

Update: TB will hang for several minutes when trying to delete just a single email.

PennalynnLott
PennalynnLott صاحب السؤال
more options

Further update: TB locks up for the longest period of time when I am deleting notification email from Facebook. WTH???