This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 1 (رد واحد)
  • 1 has this problem
  • 13 views
  • آخر ردّ كتبه cor-el

kiri22
kiri22
more options

Hi

Firefox has been great but it keeps crashing everytime I go into it. It does work in safe mode but that means I have lost all my history etc. As soon as I turn my laptop off and on again firefox crashes again. Any help would be great. Thanks

Hi Firefox has been great but it keeps crashing everytime I go into it. It does work in safe mode but that means I have lost all my history etc. As soon as I turn my laptop off and on again firefox crashes again. Any help would be great. Thanks

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See: