This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

New image appears on desktop then keeps flashing- see atached shot

  • 1 (رد واحد)
  • 2 have this problem
  • 2 views
  • آخر ردّ كتبه cor-el

Excterra33
Excterra33
more options

When browser opens a large square box with a shaded fox appears and a small image at the left says "Click me" as it keeps flashing. The screen itself keeps flickering and when I try the help section it too keeps jumping. I scanned for malware but this did not make a difference. I deleted then replaced Firefox but got the same results.

When browser opens a large square box with a shaded fox appears and a small image at the left says "Click me" as it keeps flashing. The screen itself keeps flickering and when I try the help section it too keeps jumping. I scanned for malware but this did not make a difference. I deleted then replaced Firefox but got the same results.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If there are problems with the snippets on the about:home page or you otherwise do not want to see those snippets then you can set the browser.aboutHomeSnippets.updateUrl pref to an empty string on the about:config page.

Delete the storage\persistent\moz-safe-about+home folder in the Firefox profile folder with Firefox closed ("3-bar" Firefox menu button > Exit/Quit) to remove snippets stored in IndexedDB and make Firefox use a default snippet set.

You can reset the browser.aboutHomeSnippets.updateUrl pref via the right-click context menu to the default value to re-enable the snippets and make Firefox recreate the moz-safe-about+home folder. You need to close and restart Firefox after changing the value of the browser.aboutHomeSnippets.updateUrl pref.

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

You can use this button to go to the currently used Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)