This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Web sites stop loading until I move the mouse.

  • 1 (رد واحد)
  • 22 have this problem
  • 1 view
  • آخر ردّ كتبه philipp

more options

Web sites stop loading unless I move the mouse. I have tried resetting Firefox, and have uninstalled and reinstalled it. Still freezing without mouse movement.

Web sites stop loading unless I move the mouse. I have tried resetting Firefox, and have uninstalled and reinstalled it. Still freezing without mouse movement.

الحل المُختار

hello emh12az, multiple other affected users have reported that this was an issue caused by malware on their pc. please run a scan of your system with adwcleaner and the free version of malwarebytes.

Troubleshoot Firefox issues caused by malware

Read this answer in context 👍 2

All Replies (1)

more options

الحل المُختار

hello emh12az, multiple other affected users have reported that this was an issue caused by malware on their pc. please run a scan of your system with adwcleaner and the free version of malwarebytes.

Troubleshoot Firefox issues caused by malware