This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

when i try to go to www.redshift-live.com all i get is a blank white screen

  • 2 (ردّان اثنان)
  • 1 has this problem
  • 3 views
  • آخر ردّ كتبه cor-el

Dale_Devine
Dale_Devine
more options

i am using the latest version of flash player,shockwave, and i am using java platform se 7 u71 10.71.2.14 also my operating system is windows XP home edition.

i am using the latest version of flash player,shockwave, and i am using java platform se 7 u71 10.71.2.14 also my operating system is windows XP home edition.

الحل المُختار

Hi My Freind.

Do you have this problem in other browsers? When you go to this website?

If you have this problem only in Firefox, install Firefox again

And also re-install plugins

Read this answer in context 👍 0

All Replies (2)

metal75
metal75
more options

الحل المُختار

Hi My Freind.

Do you have this problem in other browsers? When you go to this website?

If you have this problem only in Firefox, install Firefox again

And also re-install plugins

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window