This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird is running achingly slow

  • 4 ردود
  • 4 have this problem
  • 9 views
  • آخر ردّ كتبه jrandalh

more options

I have deleted most of the messages and cleared out the trash, rebuilt the global database, and even run Thunderbird in safe mode to see if there is any difference. When I connect to my roadrunner account, it takes almost a full minute before it will download the message. After downloading, if I click on a message (old or new), Thunderbird will freeze for a minute or two before opening the message. This will also occur on subsequent messages that I try and open.

I have deleted most of the messages and cleared out the trash, rebuilt the global database, and even run Thunderbird in safe mode to see if there is any difference. When I connect to my roadrunner account, it takes almost a full minute before it will download the message. After downloading, if I click on a message (old or new), Thunderbird will freeze for a minute or two before opening the message. This will also occur on subsequent messages that I try and open.

All Replies (4)

more options

After deleting did you compact all folders to remove all traces of 'marked as deleted' mail ? File > Compact folders

Are you using an Anti-virus program to scan all incoming mail, because this can slow the download and TB has no control over another program? You could switch off the email scanning.

If you use an IMAP mail account: All subscribed folders will download headers only and then when you select the email, it has to be retrieved from the server and stored in a temp cache. If you have email scanning then it will be checking everytime.

If you Synchronise subscribed folders then full copy of the folder will be downloaded to an mbox file in your Profile folders. This folder will constantly keep synchronising to update TB and also any modification to the file done in TB will need to update the server. They are one and the same folders. You can set it to only synchronise the most recent eg: 30 days. See more info here:

more options

All valid suggestions, but unfortunately in this case they have no effect. This also occurs with mail in the inbox that is no longer on the server (I have begun checking the mail on the server itself and only downloading the mail I want, just to save time), and I did compact the folders. Also, this is on a POP server. Thank you for the suggestions, though.

Modified by jrandalh

more options

الحل المُختار

more options

Thank you Matt. I had disabled the Thunderbird extension previously, but was unaware of the additional attachment scanning. Once I disabled that, it looks like everything is working as it should. I will continue with the testing to ensure it is resolved, but right now I would say it looks good.