This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I still use XP with Firefox. When I click on something now, it reacts oddly. 3 or 5 new windows will open instead of 1. Drop down boxes don't work well. ?

  • 1 (رد واحد)
  • 1 has this problem
  • 1 view
  • آخر ردّ كتبه philipp

more options

Application Basics


Name: Firefox Version: 34.0.5 User Agent: Mozilla/5.0 (Windows NT 5.1; rv:34.0) Gecko/20100101 Firefox/34.0 Multiprocess Windows: 0/1

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: Flagfox Version: 5.0.10 Enabled: true ID: {1018e4d6-728f-4b20-ad56-37578a4de76b}

Name: Microsoft .NET Framework Assistant Version: 0.0.0 Enabled: true ID: {20a82645-c095-46ed-80e3-08825760534b}

Name: Norton Toolbar Version: 2014.7.10.12 Enabled: true ID: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}

Name: Protect My Choices Version: 1.1.3 Enabled: true ID: {dc501fe1-520b-41f2-9421-ecbb2e7f0255}

Name: Coupons.com CouponBar Version: 5.0.0.7 Enabled: false ID: {1C43BAF1-00C2-40A8-A09E-F84CFD79546D}

Name: XULRunner Version: 1.9.1 Enabled: false ID: {5A4713AD-2FBB-49E5-B045-F12C3AB092B6}

Graphics


Adapter Description: NVIDIA GeForce 7300 LE Adapter Drivers: nv4_disp Adapter RAM: Unknown Device ID: 0x01d1 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 182.65 or newer. DirectWrite Enabled: false (0.0.0.0) Driver Date: 9-17-2007 Driver Version: 6.14.11.6371 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Blocked for your graphics driver version. Try updating your graphics driver to version 182.65 or newer. Subsys ID: 04051028 Vendor ID: 0x10de WebGL Renderer: Blocked for your graphics driver version. Try updating your graphics driver to version 182.65 or newer. windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.places.smartBookmarksVersion: 7 browser.sessionstore.restore_on_demand: false browser.sessionstore.upgradeBackup.latestBuildID: 20141126041045 browser.startup.homepage: https://eu.ixquick.com/do/mypage.pl?prf=ccf0f6dd386fc0444592994a31a48601 browser.startup.homepage_override.buildID: 20141126041045 browser.startup.homepage_override.mstone: 34.0.5 dom.mozApps.used: true extensions.lastAppVersion: 34.0.5 keyword.URL: http://www.bing.com/search?FORM=U079DF&PC=U079&q= media.gmp-gmpopenh264.lastUpdate: 1414122579 media.gmp-gmpopenh264.version: 1.1 media.gmp-manager.lastCheck: 1418843182 network.cookie.cookieBehavior: 1 network.cookie.lifetimePolicy: 2 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1418843183 places.history.expiration.transient_current_max_pages: 53631 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.flash: 1 plugin.state.java: 2 plugin.state.npmozcouponprinter: 1 plugin.state.npolw: 2 plugin.state.nppdf: 2 plugin.state.nppicasa: 2 plugin.state.npqtplugin: 2 print.printer_hp_psc_1300_series.print_bgcolor: false print.printer_hp_psc_1300_series.print_bgimages: false print.printer_hp_psc_1300_series.print_colorspace: print.printer_hp_psc_1300_series.print_command: print.printer_hp_psc_1300_series.print_downloadfonts: false print.printer_hp_psc_1300_series.print_duplex: 1515870810 print.printer_hp_psc_1300_series.print_edge_bottom: 0 print.printer_hp_psc_1300_series.print_edge_left: 0 print.printer_hp_psc_1300_series.print_edge_right: 0 print.printer_hp_psc_1300_series.print_edge_top: 0 print.printer_hp_psc_1300_series.print_evenpages: true print.printer_hp_psc_1300_series.print_footercenter: print.printer_hp_psc_1300_series.print_footerleft: &PT print.printer_hp_psc_1300_series.print_footerright: &D print.printer_hp_psc_1300_series.print_headercenter: print.printer_hp_psc_1300_series.print_headerleft: &T print.printer_hp_psc_1300_series.print_headerright: &U print.printer_hp_psc_1300_series.print_in_color: true print.printer_hp_psc_1300_series.print_margin_bottom: 0.5 print.printer_hp_psc_1300_series.print_margin_left: 0.5 print.printer_hp_psc_1300_series.print_margin_right: 0.5 print.printer_hp_psc_1300_series.print_margin_top: 0.5 print.printer_hp_psc_1300_series.print_oddpages: true print.printer_hp_psc_1300_series.print_orientation: 0 print.printer_hp_psc_1300_series.print_page_delay: 50 print.printer_hp_psc_1300_series.print_paper_data: 1 print.printer_hp_psc_1300_series.print_paper_height: 11.00 print.printer_hp_psc_1300_series.print_paper_name: print.printer_hp_psc_1300_series.print_paper_size_type: 0 print.printer_hp_psc_1300_series.print_paper_size_unit: 0 print.printer_hp_psc_1300_series.print_paper_width: 8.50 print.printer_hp_psc_1300_series.print_plex_name: print.printer_hp_psc_1300_series.print_resolution: 1515870810 print.printer_hp_psc_1300_series.print_resolution_name: print.printer_hp_psc_1300_series.print_reversed: false print.printer_hp_psc_1300_series.print_scaling: 1.00 print.printer_hp_psc_1300_series.print_shrink_to_fit: true print.printer_hp_psc_1300_series.print_to_file: false print.printer_hp_psc_1300_series.print_unwriteable_margin_bottom: 0 print.printer_hp_psc_1300_series.print_unwriteable_margin_left: 0 print.printer_hp_psc_1300_series.print_unwriteable_margin_right: 0 print.printer_hp_psc_1300_series.print_unwriteable_margin_top: 0 print.printer_Quicken_PDF_Printer.print_bgcolor: false print.printer_Quicken_PDF_Printer.print_bgimages: false print.printer_Quicken_PDF_Printer.print_colorspace: print.printer_Quicken_PDF_Printer.print_command: print.printer_Quicken_PDF_Printer.print_downloadfonts: false print.printer_Quicken_PDF_Printer.print_duplex: 1515870810 print.printer_Quicken_PDF_Printer.print_edge_bottom: 0 print.printer_Quicken_PDF_Printer.print_edge_left: 0 print.printer_Quicken_PDF_Printer.print_edge_right: 0 print.printer_Quicken_PDF_Printer.print_edge_top: 0 print.printer_Quicken_PDF_Printer.print_evenpages: true print.printer_Quicken_PDF_Printer.print_footercenter: print.printer_Quicken_PDF_Printer.print_footerleft: &PT print.printer_Quicken_PDF_Printer.print_footerright: &D print.printer_Quicken_PDF_Printer.print_headercenter: print.printer_Quicken_PDF_Printer.print_headerleft: &T print.printer_Quicken_PDF_Printer.print_headerright: &U print.printer_Quicken_PDF_Printer.print_in_color: true print.printer_Quicken_PDF_Printer.print_margin_bottom: 0.5 print.printer_Quicken_PDF_Printer.print_margin_left: 0.5 print.printer_Quicken_PDF_Printer.print_margin_right: 0.5 print.printer_Quicken_PDF_Printer.print_margin_top: 0.5 print.printer_Quicken_PDF_Printer.print_oddpages: true print.printer_Quicken_PDF_Printer.print_orientation: 0 print.printer_Quicken_PDF_Printer.print_page_delay: 50 print.printer_Quicken_PDF_Printer.print_paper_data: 1 print.printer_Quicken_PDF_Printer.print_paper_height: 11.00 print.printer_Quicken_PDF_Printer.print_paper_name: print.printer_Quicken_PDF_Printer.print_paper_size_type: 0 print.printer_Quicken_PDF_Printer.print_paper_size_unit: 0 print.printer_Quicken_PDF_Printer.print_paper_width: 8.50 print.printer_Quicken_PDF_Printer.print_plex_name: print.printer_Quicken_PDF_Printer.print_resolution: 1515870810 print.printer_Quicken_PDF_Printer.print_resolution_name: print.printer_Quicken_PDF_Printer.print_reversed: false print.printer_Quicken_PDF_Printer.print_scaling: 1.00 print.printer_Quicken_PDF_Printer.print_shrink_to_fit: true print.printer_Quicken_PDF_Printer.print_to_file: false print.printer_Quicken_PDF_Printer.print_unwriteable_margin_bottom: 0 print.printer_Quicken_PDF_Printer.print_unwriteable_margin_left: 0 print.printer_Quicken_PDF_Printer.print_unwriteable_margin_right: 0 print.printer_Quicken_PDF_Printer.print_unwriteable_margin_top: 0 privacy.cpd.cookies: false privacy.cpd.siteSettings: true privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1417713007

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.7 Version in use: 4.10.7

NSS Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSSMIME Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSSSL Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSUTIL Expected minimum version: 3.17.2 Version in use: 3.17.2

Experimental Features


Application Basics ------------------ Name: Firefox Version: 34.0.5 User Agent: Mozilla/5.0 (Windows NT 5.1; rv:34.0) Gecko/20100101 Firefox/34.0 Multiprocess Windows: 0/1 Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Extensions ---------- Name: Flagfox Version: 5.0.10 Enabled: true ID: {1018e4d6-728f-4b20-ad56-37578a4de76b} Name: Microsoft .NET Framework Assistant Version: 0.0.0 Enabled: true ID: {20a82645-c095-46ed-80e3-08825760534b} Name: Norton Toolbar Version: 2014.7.10.12 Enabled: true ID: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62} Name: Protect My Choices Version: 1.1.3 Enabled: true ID: {dc501fe1-520b-41f2-9421-ecbb2e7f0255} Name: Coupons.com CouponBar Version: 5.0.0.7 Enabled: false ID: {1C43BAF1-00C2-40A8-A09E-F84CFD79546D} Name: XULRunner Version: 1.9.1 Enabled: false ID: {5A4713AD-2FBB-49E5-B045-F12C3AB092B6} Graphics -------- Adapter Description: NVIDIA GeForce 7300 LE Adapter Drivers: nv4_disp Adapter RAM: Unknown Device ID: 0x01d1 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 182.65 or newer. DirectWrite Enabled: false (0.0.0.0) Driver Date: 9-17-2007 Driver Version: 6.14.11.6371 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Blocked for your graphics driver version. Try updating your graphics driver to version 182.65 or newer. Subsys ID: 04051028 Vendor ID: 0x10de WebGL Renderer: Blocked for your graphics driver version. Try updating your graphics driver to version 182.65 or newer. windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 Important Modified Preferences ------------------------------ accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.places.smartBookmarksVersion: 7 browser.sessionstore.restore_on_demand: false browser.sessionstore.upgradeBackup.latestBuildID: 20141126041045 browser.startup.homepage: https://eu.ixquick.com/do/mypage.pl?prf=ccf0f6dd386fc0444592994a31a48601 browser.startup.homepage_override.buildID: 20141126041045 browser.startup.homepage_override.mstone: 34.0.5 dom.mozApps.used: true extensions.lastAppVersion: 34.0.5 keyword.URL: http://www.bing.com/search?FORM=U079DF&PC=U079&q= media.gmp-gmpopenh264.lastUpdate: 1414122579 media.gmp-gmpopenh264.version: 1.1 media.gmp-manager.lastCheck: 1418843182 network.cookie.cookieBehavior: 1 network.cookie.lifetimePolicy: 2 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1418843183 places.history.expiration.transient_current_max_pages: 53631 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.flash: 1 plugin.state.java: 2 plugin.state.npmozcouponprinter: 1 plugin.state.npolw: 2 plugin.state.nppdf: 2 plugin.state.nppicasa: 2 plugin.state.npqtplugin: 2 print.printer_hp_psc_1300_series.print_bgcolor: false print.printer_hp_psc_1300_series.print_bgimages: false print.printer_hp_psc_1300_series.print_colorspace: print.printer_hp_psc_1300_series.print_command: print.printer_hp_psc_1300_series.print_downloadfonts: false print.printer_hp_psc_1300_series.print_duplex: 1515870810 print.printer_hp_psc_1300_series.print_edge_bottom: 0 print.printer_hp_psc_1300_series.print_edge_left: 0 print.printer_hp_psc_1300_series.print_edge_right: 0 print.printer_hp_psc_1300_series.print_edge_top: 0 print.printer_hp_psc_1300_series.print_evenpages: true print.printer_hp_psc_1300_series.print_footercenter: print.printer_hp_psc_1300_series.print_footerleft: &PT print.printer_hp_psc_1300_series.print_footerright: &D print.printer_hp_psc_1300_series.print_headercenter: print.printer_hp_psc_1300_series.print_headerleft: &T print.printer_hp_psc_1300_series.print_headerright: &U print.printer_hp_psc_1300_series.print_in_color: true print.printer_hp_psc_1300_series.print_margin_bottom: 0.5 print.printer_hp_psc_1300_series.print_margin_left: 0.5 print.printer_hp_psc_1300_series.print_margin_right: 0.5 print.printer_hp_psc_1300_series.print_margin_top: 0.5 print.printer_hp_psc_1300_series.print_oddpages: true print.printer_hp_psc_1300_series.print_orientation: 0 print.printer_hp_psc_1300_series.print_page_delay: 50 print.printer_hp_psc_1300_series.print_paper_data: 1 print.printer_hp_psc_1300_series.print_paper_height: 11.00 print.printer_hp_psc_1300_series.print_paper_name: print.printer_hp_psc_1300_series.print_paper_size_type: 0 print.printer_hp_psc_1300_series.print_paper_size_unit: 0 print.printer_hp_psc_1300_series.print_paper_width: 8.50 print.printer_hp_psc_1300_series.print_plex_name: print.printer_hp_psc_1300_series.print_resolution: 1515870810 print.printer_hp_psc_1300_series.print_resolution_name: print.printer_hp_psc_1300_series.print_reversed: false print.printer_hp_psc_1300_series.print_scaling: 1.00 print.printer_hp_psc_1300_series.print_shrink_to_fit: true print.printer_hp_psc_1300_series.print_to_file: false print.printer_hp_psc_1300_series.print_unwriteable_margin_bottom: 0 print.printer_hp_psc_1300_series.print_unwriteable_margin_left: 0 print.printer_hp_psc_1300_series.print_unwriteable_margin_right: 0 print.printer_hp_psc_1300_series.print_unwriteable_margin_top: 0 print.printer_Quicken_PDF_Printer.print_bgcolor: false print.printer_Quicken_PDF_Printer.print_bgimages: false print.printer_Quicken_PDF_Printer.print_colorspace: print.printer_Quicken_PDF_Printer.print_command: print.printer_Quicken_PDF_Printer.print_downloadfonts: false print.printer_Quicken_PDF_Printer.print_duplex: 1515870810 print.printer_Quicken_PDF_Printer.print_edge_bottom: 0 print.printer_Quicken_PDF_Printer.print_edge_left: 0 print.printer_Quicken_PDF_Printer.print_edge_right: 0 print.printer_Quicken_PDF_Printer.print_edge_top: 0 print.printer_Quicken_PDF_Printer.print_evenpages: true print.printer_Quicken_PDF_Printer.print_footercenter: print.printer_Quicken_PDF_Printer.print_footerleft: &PT print.printer_Quicken_PDF_Printer.print_footerright: &D print.printer_Quicken_PDF_Printer.print_headercenter: print.printer_Quicken_PDF_Printer.print_headerleft: &T print.printer_Quicken_PDF_Printer.print_headerright: &U print.printer_Quicken_PDF_Printer.print_in_color: true print.printer_Quicken_PDF_Printer.print_margin_bottom: 0.5 print.printer_Quicken_PDF_Printer.print_margin_left: 0.5 print.printer_Quicken_PDF_Printer.print_margin_right: 0.5 print.printer_Quicken_PDF_Printer.print_margin_top: 0.5 print.printer_Quicken_PDF_Printer.print_oddpages: true print.printer_Quicken_PDF_Printer.print_orientation: 0 print.printer_Quicken_PDF_Printer.print_page_delay: 50 print.printer_Quicken_PDF_Printer.print_paper_data: 1 print.printer_Quicken_PDF_Printer.print_paper_height: 11.00 print.printer_Quicken_PDF_Printer.print_paper_name: print.printer_Quicken_PDF_Printer.print_paper_size_type: 0 print.printer_Quicken_PDF_Printer.print_paper_size_unit: 0 print.printer_Quicken_PDF_Printer.print_paper_width: 8.50 print.printer_Quicken_PDF_Printer.print_plex_name: print.printer_Quicken_PDF_Printer.print_resolution: 1515870810 print.printer_Quicken_PDF_Printer.print_resolution_name: print.printer_Quicken_PDF_Printer.print_reversed: false print.printer_Quicken_PDF_Printer.print_scaling: 1.00 print.printer_Quicken_PDF_Printer.print_shrink_to_fit: true print.printer_Quicken_PDF_Printer.print_to_file: false print.printer_Quicken_PDF_Printer.print_unwriteable_margin_bottom: 0 print.printer_Quicken_PDF_Printer.print_unwriteable_margin_left: 0 print.printer_Quicken_PDF_Printer.print_unwriteable_margin_right: 0 print.printer_Quicken_PDF_Printer.print_unwriteable_margin_top: 0 privacy.cpd.cookies: false privacy.cpd.siteSettings: true privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1417713007 Important Locked Preferences ---------------------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.7 Version in use: 4.10.7 NSS Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC NSSSMIME Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC NSSSSL Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC NSSUTIL Expected minimum version: 3.17.2 Version in use: 3.17.2 Experimental Features ---------------------

All Replies (1)

more options

hello isdivc, thanks for providing your troubleshooting information - can you try to replicate this behaviour when you launch firefox in safe mode once? if not, maybe an addon is interfering here...

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems