This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 1 (رد واحد)
  • 1 has this problem
  • 7 views
  • آخر ردّ كتبه cor-el

more options

These one is the detailed report of the crash. This keeps on happening.

ID: bp-ead93437-f80d-4e59-aa13-8da142150124 Signature: hang | ConsoleCopyStringToBuffer

   Details
   Metadata
   Modules
   Raw Dump
   Extensions

Signature hang | ConsoleCopyStringToBuffer More Reports Search UUID ead93437-f80d-4e59-aa13-8da142150124 Date Processed 2015-01-24 22:51:01.853206 Process Type plugin Shockwave Flash Version:16.0.0.296 Filename:NPSWF32_16_0_0_296.dll Uptime 18 Install Age 881692 since version was first installed. Install Time 2015-01-14 17:51:08 Product Firefox Version 35.0 Build ID 20150108202552 Release Channel release OS Windows NT OS Version 6.3.9600 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 58 stepping 9 | 2 Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x77b9aaac User Comments App Notes

AdapterVendorID: 0x8086, AdapterDeviceID: 0x0156, AdapterSubsysID: 138d1043, AdapterDriverVersion: 10.18.10.3308

Processor Notes sp-processor08_phx1_mozilla_com.1265:2012; MozillaProcessorAlgorithm2015; non-integer value of "SecondsSinceLastCrash" EMCheckCompatibility

True

Winsock LSP

MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 : 

Adapter Vendor ID

0x8086

Adapter Device ID

0x0156

Accessibility

Active

These one is the detailed report of the crash. This keeps on happening. ID: bp-ead93437-f80d-4e59-aa13-8da142150124 Signature: hang | ConsoleCopyStringToBuffer Details Metadata Modules Raw Dump Extensions Signature hang | ConsoleCopyStringToBuffer More Reports Search UUID ead93437-f80d-4e59-aa13-8da142150124 Date Processed 2015-01-24 22:51:01.853206 Process Type plugin Shockwave Flash Version:16.0.0.296 Filename:NPSWF32_16_0_0_296.dll Uptime 18 Install Age 881692 since version was first installed. Install Time 2015-01-14 17:51:08 Product Firefox Version 35.0 Build ID 20150108202552 Release Channel release OS Windows NT OS Version 6.3.9600 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 58 stepping 9 | 2 Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x77b9aaac User Comments App Notes AdapterVendorID: 0x8086, AdapterDeviceID: 0x0156, AdapterSubsysID: 138d1043, AdapterDriverVersion: 10.18.10.3308 Processor Notes sp-processor08_phx1_mozilla_com.1265:2012; MozillaProcessorAlgorithm2015; non-integer value of "SecondsSinceLastCrash" EMCheckCompatibility True Winsock LSP MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP TCP Service Provider : 2 : 1 : RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 2 : 2 : Adapter Vendor ID 0x8086 Adapter Device ID 0x0156 Accessibility Active

Modified by cor-el

All Replies (1)

more options

That is a hang in the Shockwave Flash plugin.

You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

You can toggle this pref to true on the about:config page to disable protected mode in the Shockwave Flash plugin:

  • dom.ipc.plugins.flash.disable-protected-mode = true

Modified by cor-el