This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have all the information of my Firefox sync account but it doesn't sync, what shoud I do to get back all those past synced bookmarks, passwords etc.

  • 1 (رد واحد)
  • 7 have this problem
  • 1 view
  • آخر ردّ كتبه guigs

more options

I am using new version of Firefox sync, few days ago I had to re-install my OS, before I do that I synced all my Firefox bookmarks, passwords to Firefox account but now after finishing the re-installation I couldn't get back those synced bookmarks or passwords. This is serious, I am having so much confusion of this issue, can some one help me to get those synced bookmarks and passwords.

NOTE I remember all of my account's information.

I am using new version of Firefox sync, few days ago I had to re-install my OS, before I do that I synced all my Firefox bookmarks, passwords to Firefox account but now after finishing the re-installation I couldn't get back those synced bookmarks or passwords. This is serious, I am having so much confusion of this issue, can some one help me to get those synced bookmarks and passwords. NOTE I remember all of my account's information.

Modified by user1170033

All Replies (1)

more options

Hi zoozzoo, I understand that after you reinstalled your operating system, the new Firefox Sync is not syncing back the last sync.

In order to get those synced bookmarks and passwords you will need access to a back up of your Firefox profile on your operating system from before your reinstall. Firefox sync is not a reliable back up, it is meant to be a synchronization across many devices.

Back up and restore information in Firefox profiles