Hello there,

Sorry to hear about this.

This may be caused by the large amount of visited sites and as a result this can slow down Firefox on launch/start.

Can you please try to clean your browsing history and cookies by doing the following:

1. Click the menu button, choose "History", and then "Clear Recent History" 2. Select how much history you want to clear ( Everything is recommended) 3. Finally, click the "Clear Now" button.

If none of the above work then I would suggest to reinstall Firefox and see if that solves the issue.

Keep us posted!

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

• bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

• Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See:

• http://kb.mozillazine.org/Mozilla_Crash_Reporter
• https://support.mozilla.org/kb/Mozilla+Crash+Reporter