Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

stop popup windows

  • 2 (ردّان اثنان)
  • 1 has this problem
  • 4 views
  • آخر ردّ كتبه BurtVD

more options

Despite "no pop up" turned on I still get "deal finder" and "brought by web to save" pop ups...even clicking them off they come back.

Despite "no pop up" turned on I still get "deal finder" and "brought by web to save" pop ups...even clicking them off they come back.

الحل المُختار

hello BurtVD, you have various malicious addons present on your system. please perform all these steps:

  1. run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.
  2. refresh firefox (this will keep your bookmarks and passwords)
  3. afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them.

Troubleshoot Firefox issues caused by malware

Read this answer in context 👍 0

All Replies (2)

more options

الحل المُختار

hello BurtVD, you have various malicious addons present on your system. please perform all these steps:

  1. run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.
  2. refresh firefox (this will keep your bookmarks and passwords)
  3. afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them.

Troubleshoot Firefox issues caused by malware

more options

BurtVD said

Despite "no pop up" turned on I still get "deal finder" and "brought by web to save" pop ups...even clicking them off they come back.

Many thanks for the help...and it did! I am mostly afraid to down load free programs that mess with my machine. I did it and now happy with results. Burt