Firefox crashes
My firefox constantly crashes if I have too many sites that use flash. for example two tabs running will crash it.
I keep updating my browser and flash and also tried to re-image my machine. Have a feeling something is causing it to crash.
acd7b5c8-f4d9-4263-9ff5-aa5002150220
All Replies (4)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
bp-729d9195-6bbd-4517-9f11-852df2150224 2/24/2015 11:13 AM 02c4e99f-fc96-43c8-a24c-a3cbbf85b914 2/24/2015 6:52 AM bp-acd7b5c8-f4d9-4263-9ff5-aa5002150220 2/20/2015 5:30 AM bp-116d5d40-05e6-4d54-ac36-c9da22150213 2/13/2015 11:40 AM bp-f1fce581-3665-47dc-82f5-f8ef82150213 2/13/2015 6:42 AM
heres the submited one : bp-496a274a-1361-4de2-9d39-e3ff52150224
The first report is a problem with a file (amapphook.dll) that belongs to AppSense Application Manager Agent.
- bp-729d9195-6bbd-4517-9f11-852df2150224
Firefox 35.0.1 Crash Report [@ amapphook.dll@0x39350 ]
So you would have to disable this software for now and contact the developer company for support and make sure to have the latest updates.
The last crash report is a problem with the Flash plugin.
- bp-496a274a-1361-4de2-9d39-e3ff52150224
Firefox 35.0.1 Crash Report [@ hang | WaitForMultipleObjectsEx | RealMsgWaitForMultipleObjectsEx | MsgWaitForMultipleObjects | F_1152915508___________________________________ ]
You can check for problems with current Shockwave Flash plugin versions and try this:
- check for updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration - disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
- disable hardware acceleration in the Flash plugin
See also: