This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

lost all my bookmarks in mozilla..please help at axxxxx@yahoo.com

  • 1 (رد واحد)
  • 1 has this problem
  • 4 views
  • آخر ردّ كتبه cor-el

more options

4 DAYS AGO I LOST ALL MY BOOKMARKS IN MOZILLA (100) . I TRIED A FEW METHODS FROM MOZILLA HELP+YAHOO HELP BUT IT DID NOT HELP... I HAVE WINDOWS 8 LAPTOP AND I AM NOT THAT COMPUTER SAVVY..FOR EXAMPLE,,I WAS INSTRUCTED TO GO TO BOOKMARKS-CLICK IMPORT - SAVE TO DESKTOP- THEN RESTORE FROM LIST...BUT THE LIST (100) IS NOT THERE ..I TRIED TO CHANGE DATE TO 2 WEEKS AGO AND THAT DID NOT DO IT....PLEASE HELP... I NEED SIMPLE STEP BY STEP WAY TO RESTORE OR IF MOZILLA CAN DO IT I WOULD BE GRATEFUL...I AM AN OLDER MAN AND NOT TOO COMPUTER SAVVY... THANK YOU.... AGAIN, PLEASE MAKE IT SIMPE

4 DAYS AGO I LOST ALL MY BOOKMARKS IN MOZILLA (100) . I TRIED A FEW METHODS FROM MOZILLA HELP+YAHOO HELP BUT IT DID NOT HELP... I HAVE WINDOWS 8 LAPTOP AND I AM NOT THAT COMPUTER SAVVY..FOR EXAMPLE,,I WAS INSTRUCTED TO GO TO BOOKMARKS-CLICK IMPORT - SAVE TO DESKTOP- THEN RESTORE FROM LIST...BUT THE LIST (100) IS NOT THERE ..I TRIED TO CHANGE DATE TO 2 WEEKS AGO AND THAT DID NOT DO IT....PLEASE HELP... I NEED SIMPLE STEP BY STEP WAY TO RESTORE OR IF MOZILLA CAN DO IT I WOULD BE GRATEFUL...I AM AN OLDER MAN AND NOT TOO COMPUTER SAVVY... THANK YOU.... AGAIN, PLEASE MAKE IT SIMPE

Modified by James

All Replies (1)

more options

You can check for problems with the places.sqlite database file in the Firefox profile folder.


The xxxx in the name of the JSON backup (bookmarks-####-##-##_xxxx_$$$$.jsonlz4) denotes the number of bookmarks in the file and a file hash ($$$$) is appended to check if it is necessary to save a new backup, so only if there is a different hash because bookmarks were modified then a new backup is created.