This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have Shockwave Flash 16 and 17 and am running Firefox 37, but youtube videos keep crashing.

  • 1 (رد واحد)
  • 6 have this problem
  • 14 views
  • آخر ردّ كتبه rahuldecoded

more options

I have Shockwave Flash 16 and 17 and am running Firefox 37, but youtube videos keep crashing.

I have Shockwave Flash 16 and 17 and am running Firefox 37, but youtube videos keep crashing.

الحل المُختار

Thanks for reporting your solution to Flash lockups, which included reinstalling the Flash plugin after first doing a complete uninstall, including manual removal of leftover Flash files and folders.

For the benefit of others reading, Adobe includes instructions for uninstalling Flash on Windows in their own help article (linked from the Flash Plugin - Keep it up to date and troubleshoot problems Firefox article) which is:

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

Read this answer in context 👍 0

All Replies (1)

more options

الحل المُختار

Thanks for reporting your solution to Flash lockups, which included reinstalling the Flash plugin after first doing a complete uninstall, including manual removal of leftover Flash files and folders.

For the benefit of others reading, Adobe includes instructions for uninstalling Flash on Windows in their own help article (linked from the Flash Plugin - Keep it up to date and troubleshoot problems Firefox article) which is:

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html