This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes:EXCEPTION_STACK_BUFFER_OVERRUN

  • 1 (رد واحد)
  • 1 has this problem
  • 2 views
  • آخر ردّ كتبه Mark Schmidt

more options

Signature RtlUnhandledExceptionFilter | icudt52.dll@0x283e21 More Reports Search UUID 38419aeb-92d2-4ea7-bb15-f44e82150423 Date Processed 2015-04-23 04:27:06.304589 Uptime 43 Last Crash 60 seconds before submission Install Age 688169 since version was first installed. Install Time 2015-04-15 05:14:29 Product Firefox Version 37.0.1 Build ID 20150402191859 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 37 stepping 5 | 4 Crash Reason EXCEPTION_STACK_BUFFER_OVERRUN Crash Address 0x5076e0

Signature RtlUnhandledExceptionFilter | icudt52.dll@0x283e21 More Reports Search UUID 38419aeb-92d2-4ea7-bb15-f44e82150423 Date Processed 2015-04-23 04:27:06.304589 Uptime 43 Last Crash 60 seconds before submission Install Age 688169 since version was first installed. Install Time 2015-04-15 05:14:29 Product Firefox Version 37.0.1 Build ID 20150402191859 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 37 stepping 5 | 4 Crash Reason EXCEPTION_STACK_BUFFER_OVERRUN Crash Address 0x5076e0

All Replies (1)

more options

It's hard to tell, but this looks like the Microsoft office plugins are crashing Firefox.

Some of your other plugins are out of date, which could be adding to the issues. See https://www.mozilla.org/en-US/plugincheck/ to update your plugins.

You'll want to try removing (or renaming) the MS Office plugin files to fix this issue. First, type about:plugins in your URL bar and hit 'Enter.'

On that page, find the two plugins called: "The plug-in allows you to open and edit files using Microsoft Office applications" AND "Office Authorization plug-in for NPAPI browsers"

Look for the "path" sections for those plugins- they should look something like: "Path: C:\Program Files\Microsoft\Office\internet\example.dll"

Then find those two dll files (one for each plugin) on your computer. Next, close firefox and then rename the .dll files from example.dll to example.dll.bak. Now, restart Firefox- the plugins should not load and you should not have this crashing issue.