This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When opening an backed up profile only see 'cache' files in local folder pane

  • 1 (رد واحد)
  • 1 has this problem
  • 8 views
  • آخر ردّ كتبه Matt

banditdog
banditdog
more options

I am trying to restore an old profile. The profile is 4-5 years old. I created a new profile using the Profile Manager and have pasted the old files into the new profile folder. When I start Thunderbird the files that appear in the Local Folders pane are not recognizable to me.

I am trying to restore an old profile. The profile is 4-5 years old. I created a new profile using the Profile Manager and have pasted the old files into the new profile folder. When I start Thunderbird the files that appear in the Local Folders pane are not recognizable to me.
Attached screenshots

Modified by banditdog

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

you have pasted your data into the wrong place, so it is displaying profile file names as folders.