crash - stops - frezze's all time every 1 - 2 mins ?????????????
Hello, i have sent in 2 or 3 crash report's with our e-mail for a reply. Well no help yet & we keep deleteing & redownloading firefox but no help still same. I just downloaded again said it was the 38.0.1 but our Norton says it's version 4.42.0.0 & that fewer then 5 user's have used this verision ? That it is only 1 week old ? Can we safely download this or is it a bug ect. ? Thank you hope to hear back soon as we always use firefox. Tks Jay
All Replies (1)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.