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Firefox will not support ebay ask seller question & captchca is not accepted/same for paypal within ebay page. Used Firefox recomendations settings wont work

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I am a Microsoft Cerrtified Systems engineer, Cisco CNA etc. Used to program and code a few years back. I switched to Mozilla Firefox because IE became an extremely insecure/bug and security ladened problem. Sick of the hundreds of patches and security holes. I am using firefox 37.0.2on windows7 also using Norton 360 with ID vault. Norton 360 is a comprehensive security utility, highly robust and configurable. ID vault is an encrypted algorithm that stores a database of websites with the user ID, Password, Pins and other required data to securely enter and utilize sites (like Ebay, PayPal, USAA, my Billpay Bank site etc. I used these for quite sometime with no problems and interfaced with IE with no problems. I like firefox, but am having an extremely hard time using settings that permit 3rd party cookies etc. Problems: 1. Firefox will ask me to re-log into "my ebay account" every time i go to a new page or listing. 2. When I attempt to ask a seller a question, ebay returns error that the catchpca I have entered is wrong and refuses to let me ask seller a question. 3.when attempting to purchase an item, the payment window refuses to work with idvault, and I have to manually enter the data (not so with ie). 4. History security settings Many sites will not work unless I go to my history settings and tell it to accept 3rd partry and all cookies. This is a serious problem as cookies pose a threat. I can't understand why when I put in the exception list websites such as my billpay service, it refuses to work until I change the settings to always accept 3rd party cookies. I would love to solve this and get a straight answer, and it appears that support for firefox is a community forum-no answers straight from the Mozilla Monsters themselves. So I like the browser, but lack of true support disappointing and I don't want to go back to IE. I have searched the forums, used settings recomended with not a single positive result.

I am a Microsoft Cerrtified Systems engineer, Cisco CNA etc. Used to program and code a few years back. I switched to Mozilla Firefox because IE became an extremely insecure/bug and security ladened problem. Sick of the hundreds of patches and security holes. I am using firefox 37.0.2on windows7 also using Norton 360 with ID vault. Norton 360 is a comprehensive security utility, highly robust and configurable. ID vault is an encrypted algorithm that stores a database of websites with the user ID, Password, Pins and other required data to securely enter and utilize sites (like Ebay, PayPal, USAA, my Billpay Bank site etc. I used these for quite sometime with no problems and interfaced with IE with no problems. I like firefox, but am having an extremely hard time using settings that permit 3rd party cookies etc. Problems: 1. Firefox will ask me to re-log into "my ebay account" every time i go to a new page or listing. 2. When I attempt to ask a seller a question, ebay returns error that the catchpca I have entered is wrong and refuses to let me ask seller a question. 3.when attempting to purchase an item, the payment window refuses to work with idvault, and I have to manually enter the data (not so with ie). 4. History security settings Many sites will not work unless I go to my history settings and tell it to accept 3rd partry and all cookies. This is a serious problem as cookies pose a threat. I can't understand why when I put in the exception list websites such as my billpay service, it refuses to work until I change the settings to always accept 3rd party cookies. I would love to solve this and get a straight answer, and it appears that support for firefox is a community forum-no answers straight from the Mozilla Monsters themselves. So I like the browser, but lack of true support disappointing and I don't want to go back to IE. I have searched the forums, used settings recomended with not a single positive result.

All Replies (9)

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hello, websites might make use of third party services which depend on their own cookies been set. as a compromise you could set firefox in the options > privacy tab to keep all cookies for the current session, then they will be cleared again each time you close the browser - for sites you want to stay logged-in permanently, you can set exceptions from that policy.

for a more fine grained control over cookies you could also look at an addon like https://addons.mozilla.org/firefox/addon/self-destructing-cookies/

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I have had several answers in this respect, and it will work to set open wide accept cookies, then go back and set to never. To all of you whom have derived this set of actions to peermit this to work, I am extremely impressed so bravo to you all.

The crucial mattere is it still does open the system to all cookies, and one then has to go through the procedure everytime. That is a drag. I also am nonplussed that to be able to gget into my Credit union, then from there access my billpay, that opening the system to cookies could have some disastrous results...maybe financial as well.

So thank you for finding a way to work around, but still the system is open during the work around.

I have tried setting the history, to custom, cookies to never, then adding exceptions to the website lists. In my mind this should resolve the problem-but it does not, as when I go back to the ebay or credit union site, I cannot get in because "cookies" are disabled.

I pose now-is this a coding error in firefox? Should not this method work????

Thank you all foor the excellent brainstorming. Bob

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This problem is still unresolved, and I am bummed that I have to set firefox wide open, and it still wont work and that I have to use IE to communicate with sellers and such. Extremely disappointed that there is no fix, and updating to 38.0.5 disables my Norton toolbar (and ID vault)....and I have another thread on this and all I do is spend hours communicating with people and nothing works.

Why wont firefox address and fix these issues? Disappointed in Colorado

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bobsterncat said

4. History security settings
Many sites will not work unless I go to my history settings and tell it to accept 3rd partry and all cookies. This is a serious problem as cookies pose a threat. I can't understand why when I put in the exception list websites such as my billpay service, it refuses to work until I change the settings to always accept 3rd party cookies.

What was your preferred cookie setting? Is this guess correct:

  • General: default to block, create individual site-specific exceptions
  • Third party: default to block (I don't believe it is possible to make site-specific exceptions, except roughly by using the "Visited" setting)

As you know, websites generally distribute their content over multiple servers in order to scale, and incorporate numerous third party services (even in addition to advertising). It is not surprising that over time the idea of avoiding all third party cookies has become obsolete.

A key question is what kind of threat you consider cookies to be. The principal issue as I understand it is that numerous sites around the web make requests to a small number of services, such as analytics services, advertising services, social services, etc. The services can use the cookies they set on one page to identify you as having visited pages 2 through infinity, thus tracking and profiling your web usage.

There now are a range of add-ons designed to identify and block "tracking" cookies, while allowing others. These tools are certainly imperfect, as no one can be 100% accurate in such a fast-changing environment, but I think these offer the best hope of meeting your needs without crippling important sites.

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I have the "right" most current version of my systems updates, patches.... the full Monty if you would permit me. I have spent countless hours on the phone with ebay and my bank etc. Sadly some of the support utilizes foreign based resources, that lose some understanding, and often simple matters escape thier understanding, adding to the mix of coding errors. - everyone blames everyone else and neither Mozilla nor the companies will take ownership to address the problem. As I age i have taken on a plan that will permit my very smart soul mate the ability to deal with IT matters when I become incapacitated. The result is a compromise of sorts that means not the best vs the simplest (KISS), The compromise has meant switching to MOZILLA based software for browsing to avoid holes in IE that allows remote capture of some data in regards to financial transaction (billpay etc). At this point I still have unresolved the ebay and other issues, and the other problems with Firefox not filling out data fields on ebay and other sites, regardless of how loose (security cookies etc0 that it is made. I am only permitting use of IE when attempting to contact the seller, and some fields on financial systems and more., Sadly IE does not have these problems, and I can not get MOZILLA to address the issues and have to wade through community answers which are all accomplished by intelligent well meaning folks. However since they are not sitting with the code on thier systems, it is a fruitless effort. I really wish that MOZILLA would simply provide real support from those with access to code and the ability to make patches. Sadly I think I will have to resort to IE, and make my financial transactions quickly-and cross my fingers as the reason I have tested MOZILLA FIREFOX was to avoid the security holes in IE. If Mozilla would fix the issues, I would use FIREFOX and dump IE as FIREFOX is very fast, very configurable and the footprint is small, and though to make it work I have had to loosen security, if fixed, would be more secure than IE. Alas, everyone's contributions to resolve these problems has been outstanding, yet the problems are still standing. Thank you all, Bob

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bobsterncat said

IE does not have these problems, and I can not get MOZILLA to address the issues and have to wade through community answers which are all accomplished by intelligent well meaning folks. However since they are not sitting with the code on thier systems, it is a fruitless effort.

If sites require third party cookies, they require third party cookies. I don't think there is any engineering solution to that. Perhaps someday Firefox could have a feature to allow third party cookies on specific sites and not others, but the goal of this support site is to help solve problems with the Firefox we have today. Suggestions for new features in future versions of Firefox are better submitted here: https://input.mozilla.org/feedback

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I just upgraded to Firefox 38.0.5 I still have the problem that when I go to ebay and attempt to ask a seller a question, firefox returns an error page (ebay page) that says "PLEASE CORRECT THE INFORMATION BELOW" and everything on the paage is correct except for the CATCHPCA and in red it ststes"Please eneter the correct code". I positively know I am entering the correct code....yet ebay will not accept the code. So,me one somewhere must have the real answer, my content I have added ebay as an exception to block popups, in privacy I have set it to accept evrything possible, then have gone back restricted evything and added ebay in all exceptions areas. I truly would be so great ful for somebody who can use this version and ask a seller a question using the catchpca page . Thanks for any help

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here is page copy

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Hi bobsterncat, I created an eBay account, shopped, and found an item I wanted to ask a question about. I opened the contact page and in a different tab I looked at some other things, when I eventually returned and submitted the contact form, i got the same error as you. After the page reloaded and I got a new code, I submitted it a second time and it worked. I don't know whether there is a time limit on the codes, or visiting a different eBay page invalidated it, or whether it's a random error, but since it worked the second time, I think it is not completely broken in Firefox.