Pens said

I have a web page that has been developed by professionals. Only constructive comments please. I currently have a security icon of which the code was provided by my merchant. this icon is shown on my web page and is present on i.e. and chrome browsers with no issues. For some reason this icon will not show on my or anyone else s up to date Firefox browser. My Development team is stumped as the code shows up as there but no visible icon present. Does any one know why this is happening exclusively on the Firefox browser and none other? Keep in mind that I have tried removing any filters that would impede the loading of script etc.

Posting the link of your website can help others look at the problem.

If you check the Media list in the Page Info dialog, is the image there, or does it show a problem with the image, such as a 0x0 size? You can call up Page Info on your page using either:

• right-click and choose View Page Info > Media
• (menu bar) Tools > Page Info > Media
• click the padlock or globe icon in the address bar > More Information > Media

If you check for the image in the Inspector (Ctrl+Shift+i) and select it in the HTML code tree, can you see where the element is highlighted in the page? Is it in the expected location?

You can check the Net log and the Network log in the Web Console (Firefox/Tools > Web Developer).

• https://developer.mozilla.org/Tools/Network_Monitor
• https://developer.mozilla.org/Tools/Web_Console

Please post a public link to your site for us to check. Please also;

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!